I recently had to reinstall my openmediavault OS and build things from scratch again. Most of my data was intact and recovered, but have had to redo all of my docker containers. Pretty much everything in plex went smoothly, but I’m having an issue with one show not updating or adding some new episodes. Mayor of Kingstown, the show and second season are showing up, but only 1 episode is actually being scanned and added. I’ve directly gone to the folder to confirm that four episodes appear, all 4 files are working and usable/accessible directly navigating to the folder, and all of the other recent files/episodes from other series are all importing and showing up in plex. I quickly opened up the plex server log files and ctrl f ‘mayor’ and went through them, but i can’t see anything jumping out at me. I also verified that the files don’t have some weird kind of protection or permission access that doesn’t allow read/write. I’ve tried refreshing the series metadata, scanning, removing the files from the folder and putting them back in, and nothing is fixing it. Any ideas how to start trouble shooting this issue?
its either a permissions or naming issue. Can you post a copy of your server logs, along with a screenshot of the folder path and file names of the affected media?
I’m not sure if this is the best or cleanest way to show this information, in filezilla? i can also take a screenshot of the network samba share in windows if that’s better?
You had included the logs
According to those, there’s 4 episodes of season 2 of that show in your library.
Can you check this isn’t an issue with some stale cache in a browser?
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as you just included more details… what jumps to the eye is the file ownership/group; though, as I wrote; Plex seems to have found those 4 episodes just fine.
Maybe I’ve missed something in the logs – but the episode showing in your library is the one with the deviating file ownership; so maybe this is linked.
Your file names contain 3 pairs of square brackets. However, the Plex scanner does only ignore content within the first pair of square brackets.
So the stuff within the 2nd and 3rd brackets still has the potential to throw off the match.
You may want to change your renaming scripts to rather use something like Show Title - s01e01 - Episode title [any-thing-else].mkv
which would also save a few characters.
I copied the format from the TRaSH guides for naming conventions, {Series TitleYear} - S{season:00}E{episode:00} - {Episode CleanTitle} [{Preferred Words }{Quality Full}]{[MediaInfo VideoDynamicRangeType]}{[Mediainfo AudioCodec}{ Mediainfo AudioChannels]}{[MediaInfo VideoCodec]}{-Release Group} as the recommendation.
I was double checking another recently downloaded file to verify it was working with the same naming convention, and encountered this lol:
Season 1 of Kevin can F**k Himself is being correctly sorted and matched by plex, but for some reason season 2 of Mayor of Kingstown is being mistakenly matched as season 2 of kevin can f**k himself. I know about the fix match option, but that looks like it’s going to “fix” the entire series, and that’s not what we want either, since season 1 of that show is right…I’ve never seen this kind of issue before. I’ll try to do the Plex Dance advice from above, and see if that fixes it. Bizarre.
I wonder if the ** characters from the title of the Kevin show is causing the problems?
Make sure that you never download or rip directly into the folders which are “watched” by Plex. Always use a “staging folder” for files which are incomplete, or not yet named right.
Always add only the top folder (the one which contains all the tv shows as subfolders) to a Plex library.
Never add the folder of an individual tv show directly.
In case anyone is searching/googling and comes across a similar issue, I fixed it by doing the plex dance, while also changing the folder naming structure to include the imdb tag in the top series folder. {Series TitleYear} {imdb-{ImdbId}} before adding the problem files to my normal tv folder again. I didn’t have to make any other naming convention changes to my episode or season files, the brackets didn’t seem to be the issue, at least in my case. Thx for the help, the people who popped in this thread, appreciated.
I’m not sure if there’s a way to mark a thread closed, but if so, please go ahead and do so.
I don’t understand then. That thread specifically says that imdb works with shows, and this specific reply by the employee says the tv scanner works with imdb tags [BETA] New Plex TV Series Scanner - #22 by drzoidberg33 . Is there a different guide or resource you have that shows imdb does not work with the plex tv scanner?
