This implies your remote access setup isn’t working to begin with. Sadly, Plex will display a green status indicator while it’s testing the remote access status. This test will usually take approximately 20 seconds… however it can also take up to 1-2 minutes under certain circumstances.
Did you already have a look at the related troubleshooting support article?
https://support.plex.tv/articles/200931138-troubleshooting-remote-access/
There’s also a guide with some more details on how to troubleshoot remote access issues. For further assistance you’ll need the individual output/results of those troubleshooting steps.
