My plex library is controlled by an iMac at home on 1gb cable. I haven’t a clue how to access the router as it’s a tv company branded one.
If I try to access it remotely it works on iPad iPhone and web browser. It gives a warning about not connecting directly but it plays fine. When I try with the plex app on PlayStation it says
The server cannot be reached securely. An insecure connection might be possible. Do you want to allow insecure connections.
And I say always. And it says the server is unavailable.
I know the perfect solution is contact the cable company and ask them how to port forward but why does the PS4 act differently to every other device ?
edit. What makes it even weirder is I can watch plex remotely on the PS4 using the web browser. Just not the app.
I have the same problem with my PS4.
The Plex application works on all my media: Internet browsers, android phone, Windows 10, Xiaomi Mi Box S with the exception of my PS4.
The application launches, offers me to choose the user and then displays: The server “***” can not be reached securely. Do you want to allow insecure connections.
If I validate it tells me that the server is unavailable.
In the Plex settings, the “secure connection” option is “Preferred” (if I disable it, it does not change anything).
I specify that my Plex server is also accessible outside the local network and that it works without problems.
I guess the problem comes from the PS4 app. I looked for solutions on the forum and internet but I found nothing convincing.
My Plex server is on a Synology NAS.
Edit: I just came across this post: Suddenly unable to connect to PS4 which indicates that by replacing the default DNS of the PS4 by that from Google this fixes the problem.
I would not have the opportunity to test this manipulation before next weekend. I will then indicate whether it worked for me or not.
