Added a new friend, not updating as accepted

Plex Media Server Remote Access
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1

Hello all, the last two times I’ve added people access to my server, it doesn’t update then into my friends list, I just keeps them in the request section. Therefore they are unable to see the libraries I’ve provided them. The first one I figured out after a lot of back snd forth so I’m not even sure what ended up fixing it haha.

Please let me know what I can do to fix this?

Server Version#:
Player Version#:
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

2

Simple question first… did they accept, when you sent the request?
[edit: typo]

3

Yes of course haha. They made their account yesterday and accepted yesterday

4

Just to clarify… they are listed as your friend or is that the part that’s pending?
If it’s pending… can you cancel the request and just add them as friend first (only granting access to libraries afterwards)?

5

On our back end it shows them as accepted and have access to two libraries on server.

6

Once they logged in to the web app (plex.tv) it linked them and moved them out of request. Is there a reason it’s getting hung up after they accept? I’ve had two now get stuck like this.

7

Where did they accept? Pressing button in email should have taken them to web app or mobile app which should have done what you just described afaik.

8

I believe they accepted the invite on the iOS app on the iPad app. Other user accepted via the app on a nvidia shield.