Server Version#:
1.13.9.5456-ecd600442
Plex Media Server
PC
Linux 4.2.8 (#1 SMP Sat Oct 13 08:09:05 CST 2018)
Running on QNAP TS-453A
Player Version#:
Latest Samsung TV & PS4 apps do not find the server.
When I go to authorised devices on the server, neither is listed.
On both devices I have logged out logged in but cant locate the server.
PC & Laptop have no issues accessing it via Chrome but not the Windows app.
would you please have them query them (TV) try to find the server then pull the logs from the server and attach here?
Hi ChuckPA, thank you for your response, could you please explain what you mean.
Thank you for the logs.
Is that TV configured to get an IP address from your WiFi? Is your WiFi / router enabled to provide DHCP service?
I ask because something on your LAN doesn’t have an IP but is responding to Plex’s queries.
These are the 169.254.231.94 requests you see below.
PMS ignores such things as “no error” because the address is invalid.
Nov 08, 2018 20:41:40.248 [0x7f7d063ff700] DEBUG - HTTP requesting GET http://169.254.231.94:8060/
Nov 08, 2018 20:41:43.253 [0x7f7d063ff700] ERROR - Error issuing curl_easy_perform(handle): 7
Nov 08, 2018 20:41:43.253 [0x7f7d063ff700] WARN - HTTP error requesting GET http://169.254.231.94:8060/ (0, No error) (Failed connect to 169.254.231.94:8060; No route to host)
Nov 08, 2018 20:41:43.254 [0x7f7d063ff700] DEBUG - NetworkServiceBrowser: found 0 SSDP devices via http://169.254.231.94:8060/
Nov 08, 2018 20:41:50.242 [0x7f7d063ff700] DEBUG - NetworkServiceBrowser: Parsing SSDP schema for http://169.254.231.94:8060/
Nov 08, 2018 20:41:50.242 [0x7f7d063ff700] DEBUG - HTTP requesting GET http://169.254.231.94:8060/
Nov 08, 2018 20:41:52.700 [0x7f7d0cd11700] DEBUG - handleStreamRead code 335544539: short read
Nov 08, 2018 20:41:52.729 [0x7f7d0cd11700] DEBUG - Auth: authenticated user 1 as brucebromley
Nov 08, 2018 20:41:52.730 [0x7f7d07223700] DEBUG - Request: [192.168.1.217:59560 (Subnet)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=1&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (6 live) TLS GZIP Signed-in Token (brucebromley)
Nov 08, 2018 20:41:52.731 [0x7f7d07223700] DEBUG - Beginning read from two-way stream.
Nov 08, 2018 20:41:53.249 [0x7f7d063ff700] ERROR - Error issuing curl_easy_perform(handle): 7
Nov 08, 2018 20:41:53.249 [0x7f7d063ff700] WARN - HTTP error requesting GET http://169.254.231.94:8060/ (0, No error) (Failed connect to 169.254.231.94:8060; No route to host)
Nov 08, 2018 20:41:53.250 [0x7f7d063ff700] DEBUG - NetworkServiceBrowser: found 0 SSDP devices via http://169.254.231.94:8060/
Nov 08, 2018 20:42:00.242 [0x7f7d063ff700] DEBUG - NetworkServiceBrowser: Parsing SSDP schema for http://169.254.231.94:8060/
Nov 08, 2018 20:42:00.242 [0x7f7d063ff700] DEBUG - HTTP requesting GET http://169.254.231.94:8060/
Nov 08, 2018 20:42:03.248 [0x7f7d063ff700] ERROR - Error issuing curl_easy_perform(handle): 7
Nov 08, 2018 20:42:03.248 [0x7f7d063ff700] WARN - HTTP error requesting GET http://169.254.231.94:8060/ (0, No error) (Failed connect to 169.254.231.94:8060; No route to host)
Nov 08, 2018 20:42:03.249 [0x7f7d063ff700] DEBUG - NetworkServiceBrowser: found 0 SSDP devices via http://169.254.231.94:8060/
Nov 08, 2018 20:42:10.254 [0x7f7d063ff700] DEBUG - NetworkServiceBrowser: Parsing SSDP schema for http://169.254.231.94:8060/
Nov 08, 2018 20:42:10.255 [0x7f7d063ff700] DEBUG - HTTP requesting GET http://169.254.231.94:8060/
Nov 08, 2018 20:42:12.731 [0x7f7d0cfff700] DEBUG - handleStreamRead code 335544539: short read
Nov 08, 2018 20:42:12.765 [0x7f7d0cfff700] DEBUG - Auth: authenticated user 1 as brucebromley
Nov 08, 2018 20:42:12.765 [0x7f7d04e23700] DEBUG - Request: [192.168.1.217:59567 (Subnet)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=1&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (6 live) TLS GZIP Signed-in Token (brucebromley)
Nov 08, 2018 20:42:12.766 [0x7f7d04e23700] DEBUG - Beginning read from two-way stream.
Nov 08, 2018 20:42:13.261 [0x7f7d063ff700] ERROR - Error issuing curl_easy_perform(handle): 7
Yes TV is DHCP, as is the Playstation. I run a Netgear Orbi router & satellites.
Cheers.
Thanks. That explains it, I think.
Something without an IP address on your LAN is responding and driving things nuts as I eluded to earlier.
If those satellites don’t have an IP, that would explain what’s being seen. I unfortunately don’t know how to deal with them and quiet down the traffic in the logs so I can get to the root cause of your isssue
What has probably happened, without knowing all the details of the upgrade, is the cached ID in those apps doesn’t match what Plex.tv knows.
Typically, it’s easier to unlink and relink them.
I tried yesterday changing the network key and reconnected all devices individually so there should be no other devices connected causing the problem. But still no go 
Network “Key”? As in “recreating the Wifi” ?
As an experiment only, would it be too much trouble to turn them off, without disconnecting them from the mesh?
Then, with them off, see how PMS behaves (restarting PMS of course) and see what progress can be made?
Yes recreated the wifi.
Can do experiment.
I just installed the app on another PC & ipad, both worked first time without issue.
changing equipment mid-experiment invalidates the experiment. Nothing is known / quantified about it. I have no logs to see what it’s telling me.
OK, redid network, uninstalled apps and reinstalled and we are all functioning.
Even logging out & back in was not working. Reinstalling did the trick for whatever reason as it makes no sense.
Thank you so much for taking the time to help me with this.
Cheers
Bruce
Bruce, you’re welcome.
It makes no sense to me either but glad it’s working.
Best of luck
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