After upgrade to server 1.23.2.4625-a83d2d0f9 android client can't play files

Server Version#: 1.23.2.4625-a83d2d0f9 Windows 10
Player Version#: Android 8.18.0 on Nvidia Shield device

As of last night I have been unable to play files from my plex server and it seems to be related to the server upgrade yesterday. When I try to play a file the client will spin trying to access the server. While it is “spinning” when I check the server I don’t even see any activity in the desktop to indicate that the server is connected to the client. If I wait long enough it will start playing but then every 10 seconds or so it will “spin” on the client and on the server the desktop activity widget tells me that its buffering the playback. Is there a fix for this?

I’ve enabled debug on the server so if you can tell me which log or logs to provide to debug this I can attach them. Also, should I truncate the logs before starting a playback from the client as the log I see there now contains a lot of data.

More info on this issue. I have tried to playback on an android phone and am seeing the same issue.

Here are the server logs for a an attempt at playing a movie. The approximate start time for the attempt is “Jun 04, 2021 16:26:47” in the logs. The movie didn’t actually start playing right away and just hung with half a screen loaded at first. Then it would play a few frames and hang again.

Plex Media Server Logs_2021-06-04_16-46-23.zip (1.2 MB)

Great job guys! You’ve made my Friday night. Thanks to @trumpy81 the Ninja for getting the update out and for @ChuckPa for keeping the ball rolling. So far it looks good, well done.

And I’m particularly impressed that @ChuckPa took the initiative.

What did I do, or not do, THIS TIME? :rofl:

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:roll_eyes:

I’m never appreciated. :frowning:

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I’m a software engineer myself so thanks again. Watching Ed and Lorraine right now

+1 a mundo

You went to infinity and beyond my friend.

Hi There been looking through this thread a few days ago a problem started with Android TV what I have found out since then

Server is on Nvidea

Media Plays on
Apple TV
Apple Phones/Ipads
Windows PC

Media does not play on
Sony Android TV
Nvidea Box

Can anyone help have tried all the above. Guessing there is an issue with Android, is advice to remove and re-instal on nvdiea

@ElWig

Is the answer still “42” ?

:smiling_imp:

It is @ChuckPa. So now we need Slartibartfast to design a couple of fjords and we should be good. Pan dimensional mice not withstanding.

Just found this thread this morning so not yet. I Will remove and re set up Plex on Nvidea, will update when I do this. Thanks.

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