After upgrading to version 18.4.2171 ten days ago, the TVDB agent it will not fetch data for any title. Logs attached. I’ve done 2 server reinstalls with the same result.
I’m new to plex so any help is appreciated.
i don’t see any logs
Plex Media Server Logs_2020-01-30_15-40-34.zip (7.9 MB)
Sorry about the logs - my first post here.
For this show is the folder name 1000 Ways to Die 5 Seasons? if it is can you change it to just 1000 Ways to Die and try to refresh metadata for it. if it still fails can you grab the logs again
The folder was indeed named ‘1000 Ways to Die (five seasons)’. I renamed the folder to '‘1000 Ways to Die’ and tried to scrape data with TVDB unsuccessfully. The updated log file is attachedPlex Media Server Logs_2020-01-30_17-50-56.zip (8.1 MB)
What folder are you adding to the library? this shows you have
Jan 30, 2020 10:57:58.800 [22316] DEBUG - Performing a scan with 'Plex Series Scanner' (language: en virtual: 0).
Jan 30, 2020 10:57:58.800 [22316] DEBUG - * Scanning /storage/WDMYCLOUDEX4/Public/Videos/TV/2300-2399/1000 Ways to Die (5 Seasons)
that second line should only be /storage/WDMYCLOUDEX4/Public/Videos/TV/2300-2399/ and not include the show folder
like you do not add individual shows here. is should be like below with the folder level above the show folder
I see what you’re saying. Another level inadvertently appeared in the file structure. TVDB seems to be working now.
Many thanks for your help.
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