New Plex Agent not Finding match but it displays with the Legacy Agent

Plex Media Server
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Please don’t take this offence, since no prune intended, but there’s absolute nothing with can do here with the info you provided :frowning:

We need at least some of below:

  • At least the movie name and the IMDB ID
    • That way, we can check if this was a brand new addition, that simply wasn’t cached yet at Plex servers. (Can take up to 48 hours)
  • A screen capture from the root of your movie library, all the way down to the actual media
    • That way we can detect, if this indeed was a naming issue (Bad naming or simply a misspell)
  • Info about what Primary agent you are using
    ( New agent, or the old legacy one)
  • Log files right after doing a Plex Dance