All TV Shows Appear Incorrectly Despite Correct Naming Scheme

Hi,

This has been a problem for the past couple of months — all of my library items occasionally appear as Aqua Teen Hunger Force. All of them. Browsing the forums, people seem to report this but then realize that they had incorrectly named their files. However, all my files are named correctly.

Here’s an example:

watch
    TV Shows
        Naruto
            Season 07
                Naruto - S07E157.mkv
                ...
        Silicon Valley
            Season 01
                Silicon Valley - S01E01.mkv
                ...

They are all manually named like this by me. Additionally, they all sometimes work, but occasionally go and break. Usually this is fixed by running scan library files again. But this time it wont fix — when scanning the actual names of the shows all briefly pop up and show a loading icon, but then they disappear again and all go in Aqua Teen Hunger Force.

This is a huge bug and needs to be fixed.

Thanks

Try adding the year in the folder name of the show, Silicon Valley (2014) for example.

If its still a problem after that please let us know how you have your agents setup.

Is “TV Shows” the folder you have added as library folder?

According to this, years should not be required for season-based TV Shows. The setup is the default setup used by Whatbox — the server on which Plex is running. Could you give me some more information on how I could determine the agent setup for this server?

Lets confirm how the library is setup first and validate that “TV Shows” the folder added to the library as @Coxeroni suggested. You can check this via settings and then manage / libraries via the plex web interface.

To check your agents goto settings and agents, again using the plex web interface.

If you add a (YEAR) field to a TV Show name when it is not required it will fail 100% of the time:

Silicon Valley - TheTVDB.com <— no (YEAR) field.

Unfortunately - there is no Season 07 of Naruto:
NARUTO-ナルト- - TheTVDB.com <— no (YEAR) field.

There is more than 7 Seasons of…:
NARUTO-ナルト- 疾風伝 - TheTVDB.com <— no (YEAR) field

Regarding your Agents, particularly Local Media Assets if ANY of your files are MP4/M4V:

Clicking TV Shows > Manage Library > Edit > Add Folders shows that the watch and watch/TV Shows folders are added to the TV Shows category.

Removing the general watch folder from this (leaving only the TV Shows folder) seems to have fixed this problem… for now. This problem is come-and-go as mentioned before, seemingly at random.

Under Agents > Shows > Personal Media Shows, Personal Media Shows and Local Media Assets are checked. Does that also seem right?

There are indeed 9 seasons of naruto. It appears that there are inconsistencies into how different sources classify Naruto seasons. Regardless, there many, many more shows in my library that are consistent with TheTVDB and this problem still occurs for.

Most all files are .mkv. I don’t recall any other filetypes.

I have year added to all 264 shows in the TV Folder and all match 100% without any issues using TVDB. Anyhow, don’t think that is the issue here so I won’t buddy the thread even more with that debate.

I can only relate what testing bears out for shows added ‘New’ - and ‘Now’.
What happens for Shows that are already in the database doesn’t really matter to me - or our tests:

All I can say is a bogus (YEAR) field - that is not actually part of the name at TVDB will fail 100% of the time <— for shows not previously part of the Plexiverse. I too have a WHOLE BUNCH of shows with a Bogus Year field. If I ever have to ‘re-match’ those shows - or if they suddenly come up blank - I’ll know why… and now, so will you…lol

Cruchyroll’s listing means exactly SQUAT to TVDB.
If TVDB is your Agent - you need to match up with TVDB.
There is no Crunchyroll Agent.

You should be OK, but if you ever add an MP4/M4V file with LMA in the top slot and matching goes out the window - you’ll know how to fix it. I’d do it now. As a matter of Preventive Maintanence.

I added Under the Dome (2013) yesterday to my library, was never on my plex server before that and it added and matched perfectly.

Under the Dome (2013) did match.
Breeders (2020) did not:

A Match Test-1

(2020) is causing most of the trouble, but when talking to Canine Alpha, who had been talking to a Match Doctor Developer - the system is a learning machine, like Skynet, and one day it should get smarter (right before it recruits your kitchen appliances and takes over)…

Meanwhile - back at the ranch.

I have removed the forced (YEAR) field for every TV Show named with Filebot - that’s been putting (YEAR) fields on all TV Shows for at least 5 years - when most of them (all from 2020) were coming up snake-eyes.

Since then - I have not been able to get a match failure. That’s all I know.

Find out why @plazmotech is getting a match for the season of a show that doesn’t exist at TVDB - and we’ll all know something we didn’t know before.

Well at least you fixed this very fundamental problem. Without that fix, problems would have been there forever.

1 Like

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.