Recently whenever I add a new TV show it initially marks it correctly. Then always names it “Family Guy Season”. This has only recently started being an issue.
Any idea where / why it’s defaulting to “Family Guy Season” for Every new show recently?
It’s defaulting to family guy while scanning for Hawkeye
The search criteria on the fix match screen.
Sadly no idea, but did notice Hawkeye [2021] as the folder name
You have the year in square brackets, meaning it get’s ignored by Plex.
Put it in real brackets, like: Hawkeye (2021) {tmdb-88329}
Also note, that I added the tmdb id to it in curly brackets, so the new agents better can identify it
what are your library folders set to?
Have you checked for MP4 tags in the media?
Couldn’t see any
Then do the Plex Dance on the show, and after that, upload a zip with the PMS logs
Hopefully it’s all there
Can you review your server’s DNS configuration?
Apparently it’s failing to resolve plex.tv – this usually happens with a bad DNS server; can you try using e.g. one of Google’s or CloudFlare’s DNS servers?
Beyond that your logs simply seem to confirm what you’ve been reporting. It actually seems to recognize/match the show but insists its display title to be Family Guy Season. Not sure if that piece of data is from a stale cache?!
Dec 16, 2021 21:07:32.565 [0xaf3dbd48] DEBUG - Matching 'Hawkeye' (ID 78264) with agent tv.plex.agents.series
Dec 16, 2021 21:07:32.704 [0xaf3dbd48] DEBUG - [MetadataAgent/tv.plex.agents.series] Found 1 provider matches for 'Hawkeye'.
Dec 16, 2021 21:07:32.761 [0xaf3dbd48] DEBUG - Updating metadata item (save) (Hawkeye) with ID 78264
Dec 16, 2021 21:07:32.981 [0xb01e5d48] DEBUG - HTTP requesting GET https://me.plexapp.com/services/match?guid=plex%3A%2F%2Fshow%2F615338c0fcc4b38ef198848d&type=2&officialTitle=Family%20Guy%20Season&officialYear=2021&=&episode=5&episodic=1&season=1&show=Hawkeye&duration=2574976&episodic=1&filename=%2Fmedia%2Fpi%2FMovieDrive%2FTV%2FHawkeye%20%5B2021%5D%2FSeason%201%20%5B2021%5D%20%282160p%29%2FS01E05%20-%20Ronin%2Emkv&openSubtitlesHash=4e6954dd0c7b23d6&plexHash=884b8f842d6e8c1ba3abc7685ee0ac4ab6254dd2×tamp=1639688852&signature=c945f8b72ec1237891df8b0e3cae77b2caff90c5
Dec 16, 2021 21:07:33.464 [0xb01e5d48] DEBUG - HTTP/2.0 (0.5s) 200 response from GET https://me.plexapp.com/services/match?guid=plex%3A%2F%2Fshow%2F615338c0fcc4b38ef198848d&type=2&officialTitle=Family%20Guy%20Season&officialYear=2021&=&episode=5&episodic=1&season=1&show=Hawkeye&duration=2574976&episodic=1&filename=%2Fmedia%2Fpi%2FMovieDrive%2FTV%2FHawkeye%20%5B2021%5D%2FSeason%201%20%5B2021%5D%20%282160p%29%2FS01E05%20-%20Ronin%2Emkv&openSubtitlesHash=4e6954dd0c7b23d6&plexHash=884b8f842d6e8c1ba3abc7685ee0ac4ab6254dd2×tamp=1639688852&signature=c945f8b72ec1237891df8b0e3cae77b2caff90c5
The logs also show a few debug messages that other shows have unmatched leafs (e.g. seasons/episodes) and Plex attempting to fix this.
I also notice the Season folders have extra stuff in their names. I wonder …
Season 1 [2021] (2160p) should just be Season 01.
So for clearing the cache I’ve just tried moving all of the tv.plex.agents.* out of the following directory but that wasn’t successful.
/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Plug-in\ Support/Caches/
Is that the correct way I should be clearing the cache?
I’ve changed the DNS using the following method Raspberry Pi DNS Settings: How to Change the DNS - Pi My Life Up to cloudflares 1.1.1.1 but also no luck.
Newest logs:
Plex Media Server Logs_2021-12-17_09-31-42.zip (4.6 MB)
Just as a side note. Movies seem to be working fine.
This seems to have solved it, at least after doing The Plex Dance ™. Strange it wasn’t an issue until recently. I’ll look at getting my library to updated to conform with the plex naming standard.
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