An error occurred loading this content on ATV2.. plays fine on mac

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1

Is anyone able to help me troubleshoot my most recent issue w/PLex?  the only thing that has been done recently was the PMS update was done on my mac mini.  No plex on my iPhone (can't even see my media) I can see and play fine on my macbook using plex home theater and I get the "error occurred" when using my ATV2.  I can see my media on the ATV2 but can't play.

 

Information is below

 

 

 

  • Your ATV model (2 or 3) and firmware version (found under the ATV settings > general > about > Apple TV software):  7.0.2 (6915)
  • The DNS server set on the ATV (found under the ATV settings > general > network > DNS): 10.0.0.9 Port 53 (set to replicate the IP of plex connect running on Mac mini )
  •  
  • The local IP address of the device that PlexConnect is installed on: 10.0.0.9 
  • The device and operating system (including version number) that PlexConnect is installed on: iMac 27 inch Late 2013 OS X 10.9.2
  • The device and operating system (including version number) that the Plex media server (PMS) is installed on: MacMini 2.5ghz i5 Late 2012 OS X 10.9.4
  • The Plex media server (PMS) version number you are running (do not put 'latest’): 0.9.11.4
  • The local IP address of the device that the Plex media server (PMS) is installed on: 10.0.0.9
  • The PlexConnect version number. 2.3.3
  • The contents of your 'Settings.cfg' file:
PlexConnect]
enable_plexgdm = True
ip_pms = 192.168.178.10
port_pms = 32400
enable_dnsserver = True
port_dnsserver = 53
ip_dnsmaster = 8.8.8.8
prevent_atv_update = True
enable_plexconnect_autodetect = True
ip_plexconnect = 0.0.0.0
hosttointercept = trailers.apple.com
port_webserver = 80
enable_webserver_ssl = True
port_ssl = 443
certfile = ./assets/certificates/trailers.pem
loglevel = Normal
logpath = .
  • Detail on the media file if it is an issue related to playing a media file: Media files play on my macbook which is running home theater but not running on iPhone or ATV2's in the house
  •  
  • A detailed description of the issue (the clearer you can make this the better): I manage to launch Plex on my Apple TV, get to see all my media but as soon as I try to play something I get the message "An error occurred loading this content”. 
  •  
  • Ensure you post your 'PlexConnect.log' file to pastebin and post the link ('PlexConnect.log' is located in your PlexConnect folder). If possible, follow these steps to create a "more detailed fresh" one: 

http://pastebin.com/ZmmjzH4C

2
  • Your ATV model (2 or 3) and firmware version (found under the ATV settings > general > about > Apple TV software):  7.0.2 (6915)

Thats aTV iOS is pretty out of date

  • The PlexConnect version number. 2.3.3

Are you sure? The latest version is 0.5-dev, you must be from the future :P

 

I would recommend starting fresh with a new copy of PlexConnect by git cloning or installing a new .zip. Optionally you can use OpenPlex.app in my signature is you desire as well.

3

Sorry the plex connect version is wrong.  Where would i find the version listed? Also any benefits to using openplex vs a fresh version of connect?

4

Its a GUI no terminal needed. In the PlexConnect.log it says the version.

5

Hm.

PlexConnect on iMac -> 10.0.0.9

PMS on MacMini -> 10.0.0.9

There is something wrong with that information...

PlexConnect version 0.3.1+, according to log. Also pretty old, but shouldn't matter, I guess.

Log with loglevel=High, please.

Do you have Plex/Home enabled? Ie. two or more users defined?

6

Sorry I must've not take the iMac out.

Plexconnect and PMS are located on my MacMini.  The iMac is an error on my part.

Not familiar with Plex/Home sorry... how can i verify if its on? 

7

Make sure (in ATV Settings) that you are not specifying DirectPlay for the video files. You should leave it in Auto or Transcode, otherwise your media needs to be in a format supported natively by the aTV2.

8

>>Not familiar with Plex/Home sorry... how can i verify if its on? 

Media Manager->Settings->Users->more than one...

9

Ok so I've disabled Plex home (finally) and have hit the following snag when I access trailers..  Any idea of the issue?

09:45:21 PlexConnect: started: 09:45:21
09:45:21 PlexConnect: Version: 0.4-dev
09:45:21 PlexConnect: Python: 2.7.5 (default, Mar  9 2014, 22:15:05) 
[GCC 4.2.1 Compatible Apple LLVM 5.0 (clang-500.0.68)]
09:45:21 PlexConnect: Host OS: darwin
09:45:21 PlexConnect: IP_self: 10.0.0.9
09:45:21 DNSServer: started: 09:45:21
09:45:21 DNSServer: ***
09:45:21 DNSServer: DNSServer: Serving DNS on 10.0.0.9 port 53.
09:45:21 DNSServer: ***
09:45:21 WebServer: started: 09:45:21
09:45:21 WebServer: ***
09:45:21 WebServer: WebServer: Serving HTTP on 10.0.0.9 port 80.
09:45:21 WebServer: ***
09:45:21 WebServer: started: 09:45:21
09:45:21 WebServer: ***
09:45:21 WebServer: WebServer: Serving HTTPS on 10.0.0.9 port 443.
09:45:21 WebServer: ***
09:45:30 PlexAPI: ***
09:45:30 PlexAPI: looking up Plex Media Server
09:45:30 PlexAPI: ***
09:45:31 PlexAPI: GDM: Servers discovered: 1
09:45:31 PlexAPI: Servers (local+MyPlex): 1
09:45:32 XMLConverter: XML_ExpandLine - Error in :/fanartcache/{{LFBG("falco953","","","backgrounds/library.jpg","{{VAL(^aTVScreenResolution)}}","fonts/OpenSans/OpenSans-Light.ttf","0","0","FFFFFF","FFFFFF","center","top","","110","","","Empty")}}
Traceback (most recent call last):
  File "/Applications/PlexConnect/XMLConverter.py", line 704, in XML_ExpandLine
    res = getattr(CommandCollection, 'ATTRIB_'+cmd)(src, srcXML, param)
  File "/Applications/PlexConnect/XMLConverter.py", line 1514, in ATTRIB_LFBG
    import PILBackgrounds
  File "/Applications/PlexConnect/PILBackgrounds.py", line 17, in
    from PIL import Image
ImportError: No module named PIL
10

As it states:

>No module named PIL

PIL (or pillow) is needed for the fanart processing. You got to install it, it's an extension to python.

11

Got it.. It now works but the strangest thing is happening now..

There is a particular movie that i would like to watch that does not play sound for some reason through plexconnect  Ironically,  sound plays through my mac book and my iPhone no problem.  I've randomly tested about 10 other movies and i have sound/video no problem through plex connect.  Is it the movie file?

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10:51:40 PlexAPI: ***
10:51:40 PlexAPI: looking up Plex Media Server
10:51:40 PlexAPI: ***
10:51:41 PlexAPI: GDM: Servers discovered: 1
10:51:41 PlexAPI: Servers (local+MyPlex): 1
10:51:51 XMLConverter: XML_ExpandNode - Error in cmd COPY, line 
                                    
                                    
Traceback (most recent call last):
  File "/Applications/PlexConnect/XMLConverter.py", line 632, in XML_ExpandNode
    res = getattr(CommandCollection, 'TREE_'+cmd)(elem, child, src, srcXML, param)
  File "/Applications/PlexConnect/XMLConverter.py", line 909, in TREE_COPY
    itemrange = src.findall(tag)
AttributeError: 'NoneType' object has no attribute 'findall'
13

Still the "falco" theme?

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