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Dev Community Apps & Creations
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  • Your ATV model (2 or 3) and firmware version (found under the ATV settings > general > about > Apple TV software): AppleTV 3; 5.3 (6105)

  • The DNS server set on the ATV (found under the ATV settings > general > network > DNS): 192.168.1.100

  • The device and operating system (including version number) that PlexConnect is installed on:  Windows 7 64-bit SP1

  • The local IP address of the device that PlexConnect is installed on: 192.168.1.100

  • The device and operating system (including version number) that the Plex media server (PMS) is installed on: Windows 7 64-bit SP1

  • The Plex media server (PMS) version number you are running (**do not put 'latest'**): .9.7.28-f80a4a2

  • The local IP address of the device that the Plex media server (PMS) is installed on: 192.168.1.100

  • The PlexConnect version number. If using Github source then a time and date of download: Downloaded latest as of 7:00 AM Central Time, 8/25/2013

  • The content of your 'Settings.cfg' file (if you do not have this file you are running an old version, please update)

  • [PlexConnect]
    logpath = .
    enable_dnsserver = True
    ip_webserver = 0.0.0.0
    prevent_atv_update = True
    enable_plexconnect_autodetect = True
    port_pms = 32400
    port_webserver = 80
    ip_plexconnect = 0.0.0.0
    ip_dnsmaster = 8.8.8.8
    loglevel = High
    ip_pms = 192.168.1.100
    enable_plexgdm = True
     

  • Detail on the media file if it is an issue related to playing a media file : http://pastebin.com/cRH0GstQ

  • A detailed description of the issue (the clearer you can make this the better):  The problem occurs specifically with my Planet Earth .m4v files- all other m4v files work correctly.  I press select on my remote to play the file, and after a few seconds of appearing to load the file, I get the error in the title of the post.  The (possibly) odd thing is that the files play correctly within the web interface as well as the Plex iPad app.

  • Ensure you post your 'PlexConnect.log' file to pastebin and post the link ('PlexConnect.log' is located in your PlexConnect folder). If possible, follow these steps to create a "more detailed fresh" one: Attached...too big for pastebin.

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After comparing one of my Planet Earth XML files with another that plays correctly, I found a difference in the AVC levels.  The Planet Earth files are at 5.1 while my other files are 4.0 or 4.1.  I believe once I have the Planet Earth files re-encoded to 4.1 that my problem will be solved.  Thanks everyone.

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