The latest round of updates seem to have broken android tv box support.
If a video is direct playing things are perfectly fine but if say the video is direct and the audio transcoded the video becomes a stuttering mess making things unwatchable.
Other boxes like the minx are showing AC3 errors yet until the latest updates have worked perfectly fine with the last version.
Since there been no changes in the boxes and they worked fine on previous releases this seem directly plex related.
Are you a beta tester? This is the section for the beta app users. We will need server logs. What bitrate are you playing your media at?
Wouldn’t be able to post her if i wasn’t.
Bitrate doesn’t matter changing it has no effect unless you can get it to direct play.
Here the logs i knew i forgot something bloody heat up her driving my ms nuts.
@Magnus33 said:
Wouldn’t be able to post her if i wasn’t.Bitrate doesn’t matter changing it has no effect unless you can get it to direct play.
Here the logs i knew i forgot something bloody heat up her driving my ms nuts.
There’s a crap tonne of logs in there. Time / date of when media starting playing back? What box are you using as the client?
Yeah the media server quite large and been running for sometime.
It would be in the last week and i been testing on it but no real playback at the moment as i am using the cromecast for that.
Unsure at this point if its the client or the recent server update that the cause.
There is clearly issues with the client as its crashing on certain boxes like the minix which had no issue in previous clients.
They should have staggered such major updates rather then putting both out at the same time to make bug finding easier.
@Magnus33 said:
Yeah the media server quite large and been running for sometime.It would be in the last week and i been testing on it but no real playback at the moment as i am using the cromecast for that.
Unsure at this point if its the client or the recent server update that the cause.
There is clearly issues with the client as its crashing on certain boxes like the minix which had no issue in previous clients.
They should have staggered such major updates rather then putting both out at the same time to make bug finding easier.
This doesn’t provide any useful information. We need the model of the product you are using and the time and date of some playback if you want any help.
Tronsmart vega S89-H.
You rather miss understood what i said which was pick anyone over the last week.
There has been no normal playback on the device its all been pure testing so everyone of the moments of playback was during testing and playback failure.
Before the last week the chromecast was used
Seeing as the same media playsback fine on the chromcast i say the server end is doing as it should hence no major errors showing up.
Also tested it on a Samsung phone and two tablets which it failed to work properly on one of the tablets.
Same stuttering issues when transcoding is used and no errors showing on the server end.
Clearly this is a issue with the new client and not the server.
The media being sent out but playback is not working correct regardless of the devices power, wired/wireless.
Seeing as there a large jump in complaints after the latest update its quite wide spread among devices besides the tv boxes.
This is good for tv box owners as plex has never addressed issues regrading these boxes even though they list support for them.
Always found the excuse that box manufactures mod android so they can’t support them correctly about as dumb and ill informed as one can get.
Every manufacture of phones/tablets and so on mods android to a degree for the own hardware which isn’t exactly a secret.
Plex needs to step up and actually support these products if there going to list them on their front page.
@Magnus33 said:
Tronsmart vega S89-H.You rather miss understood what i said which was pick anyone over the last week.
There has been no normal playback on the device its all been pure testing so everyone of the moments of playback was during testing and playback failure.
Before the last week the chromecast was usedSeeing as the same media playsback fine on the chromcast i say the server end is doing as it should hence no major errors showing up.
Also tested it on a Samsung phone and two tablets which it failed to work properly on one of the tablets.Same stuttering issues when transcoding is used and no errors showing on the server end.
Clearly this is a issue with the new client and not the server.
The media being sent out but playback is not working correct regardless of the devices power, wired/wireless.Seeing as there a large jump in complaints after the latest update its quite wide spread among devices besides the tv boxes.
This is good for tv box owners as plex has never addressed issues regrading these boxes even though they list support for them.
Always found the excuse that box manufactures mod android so they can’t support them correctly about as dumb and ill informed as one can get.
Every manufacture of phones/tablets and so on mods android to a degree for the own hardware which isn’t exactly a secret.
Plex needs to step up and actually support these products if there going to list them on their front page.
The only product Plex actually support is the product it is designed for. The SHIELD TV. Just because a box supports a particular codec doesn’t mean they’ll implement a hack to get it working. Sorry, I’m not going to wade through logs for you when you won’t even bother to give me a time of when you played something.
Sorry that’s not the way it works my friend.
If you make a product and you say it support something it better work on it if you plan to stay in business.
If you look at plex front page it suppose to work on these devices. ( notice where it says android)
There supporting the os not the box itself and just like they do for other android devices.
https://www.plex.tv/
Its hardly just made for the shield tv which in fact only just got support and added to the list on the front page.
I do applaud trying to help but you never actually understood the problem of the logs.
Every single instance in the log from the last week was me trying to play back properly on the client and as i mentioned there are no errors in reference to transcoding issues and other then a time error none at all.
The issue not with the plex server and couldn’t have been in the first place as i tried tell you since it transcodes fine to other devices like the chromecast or one of my tablets.
The client is at fault here and if plex keeps planning to say they support something they really need to do so as its bad business to say something and not so it …not to mention its illegal .
Judging as the issue more widespread then tv boxes its likely already being worked on.
The main issue is plex went for the one sole method of playback which is the exoplayer and i understand the reasons behind this both in money/time.
But this has a serious drawback as it either works or fails badly.
Tell recently its worked fine for most of the past year and its only the recent update to the client that’s broken it on many android devices.
Since the devices haven’t changed the issue with the client and its requires fixing to restore proper function.
PS: Really shield tv?!! that only just got support officially this month and plex has been out for years lol
@Magnus33 said:
Sorry that’s not the way it works my friend.If you make a product and you say it support something it better work on it if you plan to stay in business.
If you look at plex front page it suppose to work on these devices. ( notice where it says android)
There supporting the os not the box itself and just like they do for other android devices.
https://www.plex.tv/Its hardly just made for the shield tv which in fact only just got support and added to the list on the front page.
I do applaud trying to help but you never actually understood the problem of the logs.
Every single instance in the log from the last week was me trying to play back properly on the client and as i mentioned there are no errors in reference to transcoding issues and other then a time error none at all.
The issue not with the plex server and couldn’t have been in the first place as i tried tell you since it transcodes fine to other devices like the chromecast or one of my tablets.
The client is at fault here and if plex keeps planning to say they support something they really need to do so as its bad business to say something and not so it …not to mention its illegal .
Judging as the issue more widespread then tv boxes its likely already being worked on.
The main issue is plex went for the one sole method of playback which is the exoplayer and i understand the reasons behind this both in money/time.
But this has a serious drawback as it either works or fails badly.
Tell recently its worked fine for most of the past year and its only the recent update to the client that’s broken it on many android devices.
Since the devices haven’t changed the issue with the client and its requires fixing to restore proper function.PS: Really shield tv?!! that only just got support officially this month and plex has been out for years lol
Android encompasses literally hundreds of devices. It’s unreasonable to expect special treatment to each and every single device. They will take a look at the big players i.e. NVIDIA SHIELD and the majority of phones because they dominate the market unlike smaller manufacturer tv boxes. It’s not illegal to say they support Android and not your box’s specific implementation of Android. As far as we know, the device might not even have native support for a particular audio codec and it’s been hacked onto there to work via a video player app on the device itself, not at a firmware level. The SHIELD TV has had an app for months. I specifically bought one months ago (November) because I saw it has official support. I deliberately did not buy a 3rd party box because I knew if I did, I would be in the situation you are right now. It has paid off because the app and now server, keeps getting better and I will continue to get updates for the app as long as Plex decide to support it. With that said, I hope you find a solution to your problem either way and hope someone smarter than me can help find the issue.
If you make a product and you say it support something it better work on it if you plan to stay in business.
i-saw-a-new-cool-looking-cheap-android-tv-will-plex-work-on-it
Answer - probably not as well as you’d like…
We know there are a number of cheap Android TV boxes out there. We’re sorry to say that we cannot recommend any ‘TV’ based Android box that’s not a ‘Google TV’ at this time. ICS based boxes with a good HLS media subsystem may work well but anything < Honeycomb is unlikely to have good video playback with Plex. The main issue is that most of these devices do not support HLS which at least for working with Plex is going to mean that they aren’t going to look good on the big screen. If they aren’t official Google TV releases you also will not get the ‘Big Screen’ layouts. If you really want to try one out - go for it - but expect that you’ll have to troubleshoot the unit to get it working well with Plex. Note that these devices can be setup to ‘Direct Play’ but we recommend this only for the more technical Plexians out there since it’ll mean that you’ll need to understand video codecs, containers, etc to understand why some videos will not play for you… therefore again we cannot recommend this type of device for the masses.
If you decide to go ahead and get one here’s how to go about troubleshooting video issues which are your most likely problem on these devices: Please do report back your findings - in particular if you find a good/cheap unit out there that others should know about.
if you plan to stay in business.
I don’t think they’re worried about supporting the 1% of nerds buying cheap android boxes
If you look at plex front page it suppose to work on these devices. ( notice where it says android)
See my above post
shield tv which in fact only just got support and added to the list on the front page.
Shield has had support since middle of last year, it just got a server. Very different.
if plex keeps planning to say they support something they really need to do so as its bad business to say something and not so it .
Again, see my above post
not to mention its illegal .
lmao, please
Ohhh boy the uninformed although well meaning posts.
You copy and pasted something from way back and unless you got a really old first gen tv stick nothing out there is running that android os these days lol.
You keep posting but its painfully clear you know little about the tv boxes that are used today.
Nothing runs that outdated Android os these days and that post goes back quite sometime ago so its totally irrelevant with today’s hardware (hell there were no tv boxes back then just tv sticks)
Shield tv only official got support with the advent of the new upgrades and was only announced a very short time ago.
Easily checked with a quick look in the announcement section in these forums.
Also a big yes it illegal to advertise falsely.
There are laws against it which the government loves enforcing.
You quite often get sued which is a fav pastime of lawyers.
Last but not least it kills you business to betray you buyers just ask the boxee box people they did it twice and there no longer here.
No disrespect but how old are you?
This is some seriously basic stuff to know for anyone who been in business or worked in it.
Not to mentioned you copy and pasted a post about android tv sticks that goes back to 2011.
Boxes these days are over powered monsters cable of 4k and running the latest android os with the exception of a few old models running kitkatt.
Also plex has been running fine on these boxes for years now and only the latest updates caused any real problems.
The same update which is affecting quite a few devices besides just the android boxes.
This is like debating with a teenager no concept of law or business , no knowledge of the hardware he posting about and copying posts going back years that have little to no relevance with the hardware in question now.
Man this feels like iam teaching a highshcool class again lol.
You keep posting but its painfully clear you know little about the tv boxes that are used today.
The irony of this line is fantastic. It appears you are the one that knows little of the tv boxes that are used today. These crappy Android “TV” boxes will continue to be produced but they are cheap for a reason - they are crap. They will continue to be crap because they are pump and dump products.
Nothing runs that outdated Android os these days and that post goes back quite sometime ago so its totally irrelevant with today’s hardware (hell there were no tv boxes back then just tv sticks)
Its not irrelevant at all. Substitute “Android TV” for “Google TV” and the message is the same. These knock off Android “TV” boxes running outdated, underpowered hardware with an OS built for touch environment are crap. Get a real Android TV box if you want full support.
There’s a reason that post is still stickied: its still applicable. It could use an edit and some clarification, but the core message still stands.
You know, I almost commented regarding that post, indicating that its an older post acknowledging Android TV’s predecessor, but I hoped that you would be able to recognize that the same application holds true for official Android TV (instead of Google TV) vs. unofficial Android TV boxes. Clearly my faith in you was misplaced.
Shield tv only official got support with the advent of the new upgrades and was only announced a very short time ago.
Are you just completely ignoring @danjames92 and me? The Shield TV is not only the best Android TV device on the market, but it has had official Plex support for over a year now. The oldest thread on these forums regarding that device is from June 2015 - literally over a year ago. Not only that, ITS A SYSTEM LEVEL APP. The NVIDIA team works directly with Plex to support it.
Easily checked with a quick look in the announcement section in these forums.
Maybe you should check it again? The Plex SERVER was released for the Shield TV. The Plex CLIENT has been available for over a year, as previously described. Do you need someone to explain to you the difference between a server and client?
Also a big yes it illegal to advertise falsely.
Sure. But once again, your armchair lawyer misinterpretation of their advertisement means little here.
There are laws against it which the government loves enforcing.
uh huh
You quite often get sued which is a fav pastime of lawyers.
uh huh good luck with this little crusade of yours. Good luck proving that they have “falsley advertised” their product.
Last but not least it kills you business to betray you buyers just ask the boxee box people they did it twice and there no longer here.
Thanks for the business lesson but I have news for you. The people that buy these cheap knock off Android boxes are literally the 1%. Plex isn’t losing any sleep over suckers that buy these things and decide not to use Plex anymore.
Boxes these days are over powered monsters cable of 4k and running the latest android os with the exception of a few old models running kitkatt.
lmao, they are anything but overpowered. You know why their pages are plastered with their specs? To trick customers. They technically can run 4K and this and that, but are they good at it? Not in the slightest. They are usually powered by last gen’s surplus hardware (or older), with the Android OS slapped on top (no proper optimization or integration) and no proper customer support after release.
No disrespect but how old are you?
Old enough to know that your attempt to validate your argument with your “age” is a ■■■■■■ tactic in damn near any debate.
This is some seriously basic stuff to know for anyone who been in business or worked in it.
And yet your knowledge of how it all fits into this situation seems to be grossly lacking.
This is like debating with a teenager no concept of law or business , no knowledge of the hardware he posting about and copying posts going back years that have little to no relevance with the hardware in question now.
“I don’t like the truth, I don’t like what I am hearing, shut up youngster, I am right, you are wrong.”
Literally you.
Man this feels like iam teaching a highshcool class again lol.
They let you teach?
@Andrroid said:
I don’t think I’ve seen so much truth in a single post before.
Ok clearly a teenager or a politician so much talking but so little actually said.
Not many can ignore the laws involving commerce , facts and copy /past posts from 2011 for hardware none uses these days to support a argument that makes no sense.
Well i guess if someone is still using a tv stick from back then running honeycomb and commerce laws got struck down recently he could have a point lol
I guess asking how old you were was kind of pointless you sure went and proved it.
I didn’t i ask you age you age to validate a argument i asked it because of you behavior and postings that have almost nothing to do with facts.
Quoting a sticking from 2011 for hardware that no one actually uses anymore.
Not really getting the irony of that being used to try and further your argument are you?
Of course we got this under powered hardware that capable of 4k playback and has multi cores and multi gpu’s in most cases now.
Yes that same hardware that often benchmarks better the flagships phones and tablets out there today.
Yup really under powered lol
Iam amazed but you constant ability to ignore the facts that plex has run perfect for years now on said under powered boxes and only the recent update caused problems.
But hey iots the under powered crappy boxes…must be of lot of under powered tablets and phones too since the issues be seen affect them too lol.
Arm chair interpretation of the law?
Nope last time i looked you advertise supporting something the law requires you to actually support it. lol
Yes shield tv been supported since it came out because its a android device just like android phones, tablets and these under powered boxes.
The whole official support didn’t become a thing tell everyone saw it pop on there server as a banner announcing it.
I do agree it decent hardware but its not game changing and its nvida jumping into the android box market.
Your are correct in one way there are cheap knock of clones using under powered hardware with crappy support but that’s the same for every maker on the planet these days.
So far it under powered hardware that can do 4k with no optimizations but gets better benchmarks scores then flagship devices and has been running plex fine for five years now.
But hey it has to be the boxes fault it can’t be a plex bug that never happens lol
I asked you age because the only time i seen someone so internet on arguing in other peoples posts when all the facts are saying its likely a programming bug.
I would never tell you or anyone to shut up or the line as your in-titled to you opinion and free speech.
The big give away that you where likely young though was the ignoring of simple hard facts.
The boxes have run perfectly fine for years now with plex.
The hardware capable of 4k with more updates then my 800 dollar phone.
On the matter of hardware last gen doesn’t mean crap so lumping that together probably a bad idea.
You and @danjames92 both ignored those simple facts for the sake of some silly argument.
Occam’s razor: all things being equal the simplest solution is usually correct tell proven otherwise.
The facts as they are is these boxes are :
They run fine on plex for years now without any major issues.
The big names have supported their products better then most flagship android hardware.
The recent update has caused problem beyond merely the android boxes.
By your logic boxes capable of 4k are under powered and the same boxes that have had not major issues in years are the cause.
Logic most people use.
If something is capable of 4k playback its likely not under powered .
A device that’s had no issues for years running a software perfectly fine suddenly has problems with the software after a software is update… for them the simple logical answer is its likely a software bug.
But hey if you want to try and convince people that hardware they been using for years which plex has not had any issues with in all that time is the cause go right ahead.
Me and i am guessing many others are just going to wait for a update to come up with fixes and go back to enjoying plex on are tv boxes/phones and tablets.
I’m going to bed. I’ll let @danjames92 handle replying to that atrocity of a post you just made. If he hasn’t squared you away when I get up tomorrow, I’ll make another post trying to explain why your post is idiotic.
Alright, I’m going to try and dissect the endless stream of thoughts you spilled all over your keyboard. Lets start by talking about facts since you seem to be accusing @danjames92 and I of ignoring facts when its really you that is completely wrong about a myriad of things.
You’re entirely incorrect about the Shield. It has been supported since close to the device launch (May of 2015). The banner you saw in June was a notification about its new ability to be a Plex server. As I said before, Shield has a close partnership with Plex, to the point that Shield includes the $5 plex client app on the device, no purchase necessary. They work closely together and have for some time. I am not sure why you are so adamant to disagree with this.
The app the Shield runs is quite different from your ■■■■ Android “TV” box. The Shield runs the OS that is the successor to Google TV, otherwise known as Android TV. Does your device look like this?. Answer: No it doesn’t. You are running regular Android, the same Android that can be found on tablets and phones. It was not designed for the TV interface. But because there was no official Android TV OS for some time, manufactures slapped regular Android (and apps like XBMC) on boxes, tossed in some spare hardware and called it a day. They filled a void, appreciatively so. But that void does not exist anymore.
The “specs” you keep proudly chestbeating about on these devices are classic marketing misdirection. Look up any of these boxes. They proclaim 4K. They proclaim HDMI 2.0. They proclaim HEVC. Can they do these things? Yeah, sorta. But its not an ideal experience, its often slow and buggy. But they get peoples attention with these terms and a low price and people buy it. And to be fair, for some time these were the only option; but when Android TV released in 2014, that door started closing. Devices like Nexus Player and the Shield are just the beginning. Side note, I would love to see these benchmarks that put these devices as performing better than flagship phones/tablets. (hint: there’s none to be found, because thats complete bullshit)
“BUT ANDRROID, ITS BEEN WORKING FOR YEARS, NOW ITS BUGGED, PLEASE FIX IT”. The fact that its been working is great. Thats the beauty of Android. The problem is there are literally hundreds of different Android devices out there, all with little tweaks and different hardware. To expect Plex to support every one is asinine. That was why I linked that thread. Not because of some 2011 device or stick or whatever the ■■■■. The point is you can’t expect them to support every goddamn Android “TV” box. I am sure they will do their best to fix bugs that pop up, but even here, you fell flat on your face. You posted logs that were entirely unhelpful and refused to elaborate on them. This is not helping your case, in the slightest.
Regarding support, if you actually believe Plex has violated you in an unlawful way, shut the ■■■■ up, stop posting on here, and contact an attorney. Please feel free to message me their response telling you to go pound sand.
Regarding age: literally no one here but you cares.
For a teacher, you seem to have a really difficult time forming coherent sentences and consolidating your ideas.
The big give away that you where likely young though was the ignoring of simple hard facts.
I guess this means you are young? Two minutes of googling disproves half of the ■■■■ you are claiming by confirming most of what I have said here.
@Andrroid said:
I’m going to bed. I’ll let @danjames92 handle replying to that atrocity of a post you just made. If he hasn’t squared you away when I get up tomorrow, I’ll make another post trying to explain why your post is idiotic.
Not sure what you think this is. I’m just responding where I feel appropriate. It’s not some sort of ganging up on him. Just dissecting his argument with facts.
