Android app isnt allowing acces via cellular service

Plex Players
1

As of January, i can no longer get my plex content from my synology nas server to play on android unless I am on my home wifi. I have a plex lifetime pass for myself/on my server but the app only displays content at home.

Playing remote, I log in and it just spins the app endlessly. Other server users are able to access remotely, but me as the server owner cannot, suddenly.

2

Is the server claimed with a different Plex account? Asking because you do not have “Plex Pass” beside your username.

In Settings → Remote Access, does Plex show “Fully accessible outside your network”?

Also, please try this:

  1. Place phone on mobile network only.
  2. Using the phone, point a browser at the public IP address and port of the Plex server. For example, if the IP address and port are 1.2.3.4 & 31415, use http://1.2.3.4:31415/web (use https if secure connections = required).
  3. Do you receive a Plex login page?
3

I do get a login page, but it is an endless spin after I put my information in.

I have paid for the lifetime plex pass so I’m not sure why it isn’t showing, or how to get any help from support to investigate why it isn’t

4

Thanks for the info.

Receiving the login page means the network connection is working.

Look at your account settings: https://app.plex.tv/desktop/#!/settings/account

Below your e-mail address and above the security section, it displays your subscriptions.

If you have a Plex Pass, then it should be displayed there.

If it is not, then contact Plex Billing: https://www.plex.tv/contact/?option=billing-issues#p-contact. They can verify the status of your Plex Pass.


Also, forgot to ask earlier:

PMS version? 1.42.2.10156 (current public release), etc.

Android app version? 2026.0.1, etc.