Android client app - No subtitles for offline content

Server Version: 4.132.2
Player Version: 10.19.1.1166

Hi,

I’ve just found out that some video content with .mkv extensions are missing embedded subtitles and fonts when I’m offline viewing them.

When I download offline from my desktop app, everything works fine, but the Android app gives the same error for some videos!

I checked the directory locations on my Android device and noticed that chunks are not merged. ( .chunk1 and .chunk2)

Also, when I receive this error for a specific video, no matter how many times I retry, chunk1 and chunk2 will never get merged for that video!

Logs are available upon request.

I would appreciate if someone could please fix this bug.

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