Server Version#: 1.32.5.7431 Player Version#: 9.30.0.3604 <If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled> Hello, since around 8/28 it seems that my PMS is unable to stream video to Android devices outside my local network. Using my Android p…

Rolled back my Android app version to 9.29.0.3427 to see if that might resolve the issue but still having the exact same behavior. I would try rolling back my PMS version but it I’m holding off on that for as long as I can because it would most likely involve rebuilding my library in Plex from scrat…

Can confirm. Remote access using iOS App, PlexAmp for Android or Web Browser works fine, just the Android Plex app is causing issues. Maybe something related to nginx reverse proxy or “Let’s encrypt” certificate, but nothing changed (Besides PMS and App updates) and had no luck finding the root cau…

Thanks for your feedback, it does look like something happened to the Android apps recently. I’ve also seen hardware encoding issues have impacted the Shield recently when running PMS. Although I haven’t been able to fix it correctly, I’ve found that disabling hardware transcoding on the Shield PMS …

I am having the same issue, except it includes google chrome web app. Still unresolved. No one commented to help lol

Are you unable to access your PMS from those devices at all or are you able to access them but video playback buffers and never starts?

Unable to access the server at all.

I have the same problem. My server dashboard states everything is accessible. Port forwarding is configured correctly on my router but still nothing. My friend shares his library with me but I have noticed that it also is only available via my local lan? When outside my lan no servers are available …

@ChuckPa are there any known issues with the current release of the Android app or PMS through Nvidia Shield that you know of that could be causing issues with remote access? For my case at least, it seems that the Shield PMS is having issues hardware transcoding and/or the Android app is unable to…

Android Devices Unable to Play Movies/TV Remotely

Plex Media Server Remote Access

Baarum September 8, 2023, 6:34pm 3

Looks related to Android App unable to connect to Remote Servers
Haven’t found a solution yet though

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Remote connection not working in app web & external player is ok Remote Access server-nvidia-shield , android-mobile-legacy	2	101	November 9, 2023
Plex Pass Lifetime, and Plex says Remote access is enabled, but it only works in Web Browsers Remote Access server-windows , android-mobile	10	234	September 25, 2025
Remote video play doesn't work in Android app and TVs, other systems work Plex Media Server server-mac , android-mobile-legacy , android-tv	15	1211	March 23, 2021
Server not available from mobile app Remote Access android-mobile-legacy	3	200	April 8, 2022
Remote video play in browser works, android app and TVs fail Remote Access android-mobile-legacy , android-tv , plex-web	75	1327	October 29, 2020

Android Devices Unable to Play Movies/TV Remotely

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