Server Version#: 1.24.4.5081-7000
Player Version#: 8.24.0.28408
Phone: Pixel 2
When I try to download media to my phone for playback without using mobile data I get the following error “External storage not found. Swipe to remove or tap to retry”. Retrying the download yields the same result. I don’t have an external storage micro SD card in my phone, my phone doesn’t even have a slot for one. I also checked the download settings and the storage location is set to “Internal storage”, which is the only option in the first place. Does anyone know how to resolve this error?
After further playing around, it seems my error is limited to trying to download playlists. Episodes, seasons, and individual tracks and albums are fine.
Same issue here, all of a sudden all my playlists in the “Downloads on Device” show the same error: “External storage not found. Swipe to remove or tap to retry”
Makes it kinda useless since playlists are, currently, the only practical way to use Plex for Android Auto while “Offline” or with low data caps.
Server Version 1.24.4.5081 un Ubuntu 20.04.3 LTS Server
Client Version 8.24.0.28408 on Android 11
Same also happens on a Server Version 1.24.4.5081 running on a Debian/RaspberryPi
Same issue here. Audio playlists won’t download. I get the error message of external media not found. But non-audio playlists download to the external media fine.
I’m also having this issue as described, only with playlists so far, and nothing I do seems to fix it :<
At first, all i had to do was tap to retry as it asks, and it would start downloading again after a few moments… But it’s gotten completely stuck at this point; tapping it/force-quitting and reopening the app both trigger “initializing downloads” to show in my notifications, only to disappear after abt 15 seconds of not doing anything
I’m gonna be on the road with my partner next week for 5 days straight I could really use this *not happening rn, thanks to anyone who can assist >.>
I am also having the same problem trying to download a music playlist to my android phone. I have tried rebooting my server, clearing the data on my phone and redownloading, reinstalling plex app… It may be worth noting the Pixel 6 Pro only supports internal storage, yet I receive the above message. Attached are my logs
I find it baffling that there’s been no staff response to this issue yet. Especially when I’ve seen them addressing several other bugs with the downloads system here… bleh
I’ve been getting the same error,
I always used to use the sync setting for a TV show playlist but downloading the playlist gets this error but not if I download individually… I just don’t want to download them individually!
I just tried the new Downloads feature after updating the app on my tablet, only to find that the external storage is not an option in the Downloads configuration.
It is, however, recognized in the Sync configuration.
