Server Version#: Version 4.122.0
Player Version#: Version 8.30 IOS - main devices
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>
Also, the “remote status” keeps going from green to red, and sometimes stays green with both private and public IP unknown.
UPNP is working correctly in the router, however, even port forwarding has not changed this.
I have the rules set in the firewall, even disabled it to no avail.
I put my IP as DMZ, did not fix the issue.
I opened my NAT - etc.
The Device will act as if it will start direct playing (shows in dashboard) then goes immediately to transcode. Also, it has at the top in the playback settings (Video quality limited as a direct connection to the server is unavailable) I am stuck at 2mbps maximum.
Yes, all player and local server settings are indeed set correctly.
I really need some assistance here, I’m at my witts end.
From doing the IP test, I do have two different IPS. Also, DOUBLE NAT is what I have on the XBOX as well, even not connected to a router, XBOX still says “strict.” And I tried putting my router into Bridged mode to no avail.
I thought as much. I have went back and forth with them. They use a UBIQUITI ONU but refuse to give me the login to set things myself. I had them put it in bridge mode and they also assigned me a static IP. They said they had to forward on their end and I gave them the information… but after almost a week and saying they’ve did it they’ve been of ZERO help.
They won’t tell me if they use a CGNAT, they don’t even know what it is.
At this point do I just use a work around, such as a VPN and route everything through that? That should work, right? I’m so dismayed. The only other internet company has an upload speed of 50mbps… versus the 1000 I’m acquiring now.
Do you know EXACTLY what I need to tell my ISP? I’ve already explained what I was doing, they seem completely idiotic.
you’ve tried this…and you know you are double NAT. (or CGNAT)… so tell your ISP that yourself.
Detecting Double-NAT
First, you’ll need to look in the settings for the router to which your server computer/device is connected (so, from the previous example, you’d be looking at your WiFi router’s settings and not the service provider’s modem settings). Find your router’s WAN/Internet/External IPv4 address. This is usually found on a “status” page in the router settings.
Second, visit a site such as WhatIsMyIP.Host and note the IPv4 address shown there.
If the two IP addresses match, you are not in a Double-NAT situation
If the two IP addresses do not match, then you probably are in a Double-NAT situation
This test would also identify if your ISP has put you behind a CGNAT. CGNAT can be identified by checking the ISP modem/router public IP Address and if it is within the CGNAT range of 100.64.0.0 - 100.127.255.255
Fixing Double-NAT
In Double-NAT situations, one of the devices can often be set to Bridge Mode so only one of the devices is providing NAT services. Alternatively, it might be possible to set up a port forward (see below) on all NAT devices so that the network requests are correctly sent through. Possible things to try:
The best solution here is usually to contact your internet service provider and ask them to assist you with setting their modem/router to Bridge Mode.
You can try putting your own router in to Bridge Mode and let your service provider’s modem/router handle NAT.
You can try to set up a port forward in the service provider’s modem/router (in addition to your own). The process is similar to what was outlined earlier, except that you’re using your router’s WAN/Internet/External IP address where you would otherwise enter the local IP address. (See above for information about port forwarding.)
If you are behind Carrier Grade NAT service, then you would need to check if your ISP has an option for you to use (or purchase) a static Public IP address which would bypass CGNAT.
