I was having no trouble with remote access a few weeks ago. I have a green arrow from public IP to private ID but a red X from internet to public IP. I checked the box for manual port and it’s set at 32400. I’m on version 0.9.16.6. I’m using windows 7. I have UPnP and UPnP NAT-T enabled. I’ve tried rebooting the plex server. Again, I was having no trouble a few weeks ago and can’t think of any changes I’ve made anywhere that might affect this.
Any assistance would be greatly appreciated.
Check firewall settings,
I am assuming 127.0.0.1 works?
Thanks for the quick reply. I tried turning off the firewall and still no luck. I’m not sure what you mean by 127.0.0.1 works? I have no problem connecting and playing on my local network.
That it was i was getting it,
Tell e about your network, nated? udnp? is is double nat?
My network is pretty much out of the box. I have a CenturyLink C1000a and haven’t made any changes to it. UPnP and UPnP NAT-T is enabled. I haven’t made any manual changes. Not sure what double nat is. Everything was working a few weeks ago. When looking at the server mapping in the Plex server gui, I have the green arrow from public IP to Private IP but a red X from internet to Public IP
double nat is when you have your own router behind your isp router which both have nat.
try logging in to your router and add a route from your server with internal/ external port mapping
Take a look at this support document. https://support.plex.tv/hc/en-us/articles/200931138-Troubleshooting-Remote-Access
This should walk you through what you need to do to make sure remote access works. Report back if you are still having problems.
I set up port forwarding for my Plex Server on port number 32400. The protocol is TCP and the remote port and IP are set to All IP Addresses. Is this correct or should I define the remote port and IP? It does work now. I’m not sure how it was working before and now requires port forwarding. Anyway, thanks for your help Night.
Basically how you want to do it is:
Everything from the internet on port XXXXX (32400 as you set up) goes to static IP XXX.XXX.XXX.XXX (whatever IP the PMS machine is on) on inside port 32400.
So you could use Wan on port 12345 to 192.168.1.12 to port 32400. But remember, if you use something other than 32400 you need to set Manually specify port in the PMS settings. (And you may need to set 32400, too, depending on your router.) there are a lot of ports you can use for this. Basically anything over 1000 and less than about 65,000. But they all need to point to 32400 inside your network.
The reason it’s not working as it did is a limitation of uPnP on most home routers. Most routers close unused ports after a period of time. And Plex only opens it’s port on start up. So the port gets closed, and Plex loses the connection for remote access.
That makes sense. Thanks for the info MikeG6.5
