Plex keeps trying to get me to change to the “Plex TV Series” agent from the “TheTVDB” agent. This results in a TV Show being completely removed. It would be nice to disable these notifications as I don’t really see an obvious downgrade as an upgrade. The show is a pretty unknown mini-series called Dead Set (2008). TheTVDB is listed as the top source in Preferences > Shows > TheTVDB, so not sure why Plex is disregarding it in the first place. I really wish this app would allow more manual user changes as Plex’s automatic thinking is quite bad most of the time.
Plex wants you to upgrade due to:
- New agent is faster
- New agent adds additional info about your medias
- New agent is needed for a lot of new features
- Sooner or later, old agent will no longer be avail
When said, what’s the reference between upgrading your library, and a show named Dead Set (2008) ?
And if you are having a matching issue with above, then please show a screen capture from the root of your show library all the way down to a missing episode
I doubt over time that TheTVDB will no longer be available as it’s probably the biggest source for the “Plex TV Series” agent, and the best backup source for TV Shows on Plex.
But I place my shows into the following structure…
Media/TV Shows/ShowName (YearStart-YearEnd)/Season ## (Year)/S##E## - EpisodeName/Filename.ext
My structures have worked for every single movie and show, except this specific one. I even copied all of the files and renamed them exactly as Plex shows on their support page for the recommended “Plex TV Series” agent with no luck.
Example…
Media/TV Shows/Dead Set (2008)/Season 01/Dead Set (2008) - S01E01 - Outbreak.mkv
This is a fairly unknown mini-series from 2008, so it might just be missing from Plex’s database. But it would be nice to force Plex to not remove it when changing to the “Plex TV Series” agent, or at least allow us to select an alternate agent for a single movie/series.
Huh…
Never said so!
I said that the agent will go away!
The new agent gets info from a lot of metadata providers, incl. tvdb
Above is not a screen capture!
And also plain wrong!
So please show a screen capture, and I’ll tell you the correct naming
This naming and folder structure (library points to ‘tv’):
Results in this match:
This is with the Plex TV Series scanner/agent. Is this the correct series?
Exact type of reply that made me ditch Plex 3 years ago. Trying it out again and it still seems to be more creator-friendly than user-friendly with the naming and usage.
Folder that’s exactly as I wrote above…
With TheTVDB…
With Plex TV Series…
Where in that structure does your library point? It should be “TV Shows.”
Yes, but that’s exactly how I have it set up, except in a TV Shows folder as Plex states on their support page, not a TV folder. Changing it and rescanning doesn’t seem to do anything. I’m blown away, it’s literally just this one darn show that is picky lol. And it points to the TV Shows folder.
Nope 
You said:
But your screen capture shows is as:
Media/TV Shows/ShowName (YearStart)/Season ##/S##E## - EpisodeName.Filename.ext
And above is indeed correct!
So did you just changed this, and if so, you need to run the Plex Dance
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It was the second filepath I listed in my post. I’ve done multiple things to try to get it to show… I renamed exactly as Plex says and done the full Plex Dance. I’ve deleted it out completely, waited a couple days, readded it. I’ve cleaned bundles, deleted metadata, etc. I moved the entire TV Shows library somewhere else while doing the Plex Dance, renaming it while outside the main folder so it would only collect fresh data when moving it back (and I know that worked because it reset everything for all the other shows that were moved with it). Nothing with the Plex agent. It appears to have worked for the other user who posted above in reply 4, but it just will not show up for me at all.
Is there any way to manually add files and lock them so Plex doesn’t do anything to them ever? I doubt a relatively unknown 2008 mini-series is ever going to have any changes to its metadata whatsoever lol.
I wonder if perhaps they’re being detected as duplicate episodes of another series for some reason. Try setting your library filters like this. If any duplicates are shown, examine the information for each to see if your Dead Set episodes are being lumped in with something else:
Well, for a start, try the new agents, and the change the show folder to:
Dead Set (2008) {tmdb-7831}
Then do the Plex Dance, and if still not working, upload a zip with the PMS Logs
Sorry for the delay in responding… This worked, but I used {tvdb-83427} instead since it’s a TV show, and it only came up after a while and after I bought the discounted Plex Pass, so not sure if that had anything to do with it (it shouldn’t though). Oh and also after appending {tvdb-83427} to every file. Only got the pass since it was discounted and the Plex app was the only one on the TV without adding a Firestick, Roku, etc for Jellyfin and such.
It still would have been easiest to allow me to manually add the folder and then manually match it to the proper TV Show. TheTVDB was working fine for matching it, so that would work fine as well. Not sure why Plex thinks automating everything is the best course of action. This is a terrible approach. And I want my files named how I have them since that’s way better than how Plex wants them. This is a very common-themed topic that I suggest Plex finally listen to: Allowing people to name things how they want and manually add things. Big reason why I jumped off Plex years ago, “Our way or the highway” thinking.
Also, while going through your support pages, your naming conventions are all borked up for multi-editions…
/Blade Runner (1982) {edition-Director's Cut}
Blade Runner (1982).1080p.h264 {edition-Director's Cut}.mp4
Blade Runner (1982).1080p.hevc {edition-Director's Cut}.mkv
Adding {edition-xxxxxxxxxx} to both folder and file creates long filepaths that can hit character limits on some systems depending on how many folders deep the user has their stuff.
And not sure why you use .h264 and .hevc. Use either .h264 and .h265 or .avc and .hevc. While they mean the same thing respectively for AVC and HEVC, the mixing and matching of naming schemes is completely idiotic. That’s just my 2 cents.
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