App Updated, No Libraries to choose? Continue Button greyed-out

Server Version#: v.1.41.5.9522-a96edc606 (February 21, 2025)
Player Version#: iOS Version 2025.10.2

Hi,

iPhone auto updated Plex app and it seems to have stopped being functional. Opened the app and it wants to onboard me (again).

I start the app, allow it post to my Notifications Summary, See other devices on the network. I sign in, and am hit with “Pick your Favourite Libraries” screen <blank - should it list available servers?> and a continue button

  • Nothing to choose, no way to progress

• Checked my Plex Server - it’s running the latest version v.1.41.5.9522-a96edc606 (February 21, 2025)

• Remote is properly configured (see it on the server - see it on the non-updated iPad, SONOS, LG TV, etc.) - so just the updated app on iOS)

• I’m on the same WiFi SSID

I shut down browser privacy extensions, just in case - no difference.

Tried everything in https://support.plex.tv/articles/204604227-why-can-t-the-plex-app-find-or-connect-to-my-plex-media-server/

Any ideas? Any help appreciated.

2 Likes

I see that I’m not alone

2 Likes

And I find it mind boggling that Plex doesn’t have any kind of official response to this issue (or any of the issues in the new app for that matter).

3 Likes

I received a reply on reddit from a Plex employee: drzoidberg33

Link: Reddit - The heart of the internet

Yes, there is a bug preventing this stage to complete if the server doesn’t have any compatible libraries (e.g. the server only has music libraries).

It should be fixed soon, and the work-around for now should be to just add an empty movie library to the server.

Ah, great - thanks for the update.

I only have music on the server. Added a Movie Library, and it completed the onboarding process.

  • Unfortunately, none of the Music Libraries appear. Hopefully an update will resolve.

Clarification: drzoidberg33

That’s expected. Music has its own app (https://www.plex.tv/plexamp/) and the new Plex app is dedicated to video playback only.

So the problem is resolved.

• Plex is now only for movies.
• PlexAMP is for music

No mention of this change in the app description

What’s New >

Version 2025.10.2

1d ago

Welcome to our newly reimagined and redesigned Plex app, which is intended to bring everything you love into one seamless interface-from your personal media collection to on-demand content, along with improved ways to discover and connect with friends and fans just like you.

Please Note: Plex Media Server version 1.41.2 or later is required to fully support the new Plex app.

Please visit our Downloads page for the latest server packages.

Key Changes:

For Everyone

  • Redesigned navigation that makes it easier to dive into the different parts of Plex and discover content with simplicity
  • Front and center features, no hidden hamburger menus
  • Dedicated Watchlist positioning in the top navigation for faster, easier access
  • A streamlined user menu for quick access to personalized details, such as your profile, watch history, friends, and streaming services all in one place
  • Expanded use of artwork throughout, including movie and show detail pages, cast and crew profiles, and even your own personal profile page
  • Title artwork for movies and shows where available-a long-requested feature that adds polish to each page

For Personal Media Pros

  • Centralized media libraries in a dedicated tab
  • Option to favorite libraries
  • Easier access to power-user features
  • More exciting updates to come!

Not sure, if my in-app purchase of Airplay is transferable or gone, though.

There never was an in-app purchase for AirPlay.
The in-app purchase in the plex app was for removing the 1-minute playback limit.
https://support.plex.tv/articles/205556278-unlocking-or-activating-plex-for-ios/
(which is no longer a thing in the new app)

Excellent.
Thank you for the clarification - it was the fee for the playback restriction.

Is there a way to get access to my existing playlists from the new PlexAMP?

Not migrating those is very unfortunate

Ensure that the right audio library has been selected in Plex, if there are more than one. You can switch on the Home page, on the upper, left corner, or in the Settings - Source.

Playlists live on the server. Thus, they are available to Plexamp as well.
Library tab, Playlists.

All the movies I play through the app are very low… If I play them through the browser then the volume is fine… It was after the last update to the app. I am the only one who uses it so if I have to run an app I use emby ,then on my PC I use the browser until there is a fix

3 posts were split to a new topic: Skip 10 seconds in Plexamp

The new android app on my Samsung tablet does not show any of my libraries - and I see no setting to add them. I am running the latest Plex Server on a WD PR2100; and it all worked perfectly until I tried it yesterday…anyone with a solution?

This is awesome. Now I need 3 applications for my media: movies, music and photos. Such a great leap forward.

1 Like

Agreed, business genius is on full display this week.

Thanks for the informative comments, everyone.

I remember when I used PlexAMP briefly a few years ago and discovered its terrible defect of deciding that the user wanted to hear the same few songs that had already been played, and prioritizing in a useless loop only a few of the thousands of songs in my collection.

Does anyone know if that bug/feature has been changed? I want to play ALL of my songs on random, not just the same few that the system arbitrarily decided were the only ones I wanted to hear.

easy to go back Downgrade to old iOS Version and turn off updates only for Plex - Howto! - no jailbreak required

They really did a Patrick Spencesque Sonos Move here.

Having the same problem btw. - all libraries “Not found”.

2 Likes

I have the new app on Android. Tried uninstall and reinstall - I am not in beta program.

The server with all the libraries are up to date ( Version 1.41.7.9749)

I have multiple libraries (movies, tv, music).

Nothing shows in the andoird app. “no libraries found. Looks like you dont have access to any servers…”.

I find no setting anywhere to add any libraries? how many have the same issues?