Please keep to the facts that you can substantiate, opinions are cheap and mean nothing in this case.
The comments are here for anyone to see.
I chose my words very carefully when I said employees have hinted at their ālack of enthusiasmā for Apple, and that some didnāt have the newest hardware. Their past comments said as much.
Just a few off the top of my head,
Chiming in because this has been a serious issue that has completely hindered my use of Plex. None of my audio is ever in sync now. Why is proper audio sync not a priority for the Plex developers? What are we paying for here?
The top two are from a Linux Professional, yes @ChuckPa. Who personally has had little Apple experience and admits so with Apple Systems.
Dave from Melbourne made it clear he could not replicate the dropped frames, that does not mean it exists.
As for myself, I have had no sync issues with my 2022 ATV 128gb. Cross fingersā¦
Plex has spent a lot of resources with the Universal Server app, so I must ask, do they care about Apple devices? Of cause they do. A total rewrite which I use on my 2020 intel iMac. I do give Plex credit where due. As for this open issue of this discussion and others, I would suggest there eager to resolve with resources available. Unfortunately they will not involve in time frames, so were at the truth of this sad position.
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Great.
My original point still stands.
Chuck said,
Apple platform is difficult to work on.
the Apple way of doing things has always been āApple uniqueā.
I gave up on Apple but not because of Plex
Dave literally said he didnāt have the newest hardware for testing. I was not saying anything about him seeing the stuttering or not.
Staying on topic,
I firmly believe that if there is even a little distaste towards Apple by some of the devs, that could explain the lack of attention that this issue is getting.
the only distaste i see is plex towards their long time users as they refuse to fix outstanding issues and ban/silence those who call it out. They also encourage time wasting by their users by promoting honestly useless threads like the over heating one (which is a symptom of the main cause but you wont hear plex admit that)
your own viewing data used against you for ads on their streaming platform
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I had requested buying a new device, and had it approved for the next month, before I got laid off 
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And no blame aimed towards you! They should have got you that device at device launch! Appreciate all you did when with Plex!
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Interesting, proof of care is apparent
Plex not buying the newest hardware for their employees to use for testing when it is needed, is the exact opposite of āproof of careā.
Employees expressing dislike for the very device we are having the issue on, is also not āproof of careā.
Again, my original point still stands.
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You said Developers and alike did not care. As for your original point itās sunk.
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Words have meaning, and I chose my initial words carefully. Stop trying to shift what I actually said.
The words and actions (or lack thereof), of the Plex devs over the years on this issue say it all.
I wouldnāt be surprised if you were an offended incognito Plex employee at this point.
Iām done engaging you on this.
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Ha Ha, who shifting whatā¦
To address the issue, the Plex app has to be migrated from OpenGL to Metal. A simple decision, but one that represents a significant investment of labor. However, if one wants to be successful on the platform, itās an investment that simply has to be made.
The fact that the investment hasnāt been made, nor even committed to, after four years is a sufficient statement all on its own. We can dance on the head of a pin and argue about the exact reason why the investment hasnāt been made, but does it matter?
The result speaks for itself.
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Well Iām glad some one else knows itās a software issue and not a Company position of donāt care about any Apple devices. To ponder why the delay, is it money or is it the time needed for a rewrite of the player.
Plex not using Metal has always been the issue.
Why has it take this long to address? That is the other part I have been trying to figure out.
For one, It takes time to do the dev work, as others have noted here. Plex has to view this as a priority issue. Clearly itās not a priority for Plex as itās not even on the roadmap yet.
Nobody here is claiming a company position that says they donāt care about Apple. Thatās absurd.
As I have said previously, I personally believe some employees (not the company as a whole), based on their own words, have implied a lack of enthusiasm for Apple or Apple dev. I wouldnāt have any other reason to think this otherwise. They wrote it, I read it.
Because of that, I personally believe this is partially why this issue has languished as long as it has.
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So there it is,
The truth is no Plex Subscribers in the forums really know, is my point.
itās not fact
No.
Itās a software problem by definition, but that doesnāt mean that the software problem does not continue to exist because Plex as a company doesnāt care about Apple devices. That could certainly be the case.
If Plex wants to step in and explain, they will. I suspect that they have chosen not to do so because whatever justification given would engender a swift and very negative reaction from the community. āIf you donāt have anything good to say, just donāt say anything.ā
The simple point is this: For the last four years, Plex has judged that the ATV problem is insufficiently important to their business goals to make the investment to fix the issue. The reason(s) behind that view are relatively unimportant. Arguing about what those reasons might be is meaningless argument just for the sake of argument. Please stop.
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I can assure you he definitely isnāt. But that saidā¦
ā¦is part of the issue because itās at the stage where if any Plex employee is finally seen interacting in an Apple topic we get super excited and think maybe now things might change. DaveBinnM before he became an ex employee. Chris Allen now.
The issue isnāt users jumping to conclusions. Itās months of months of utter silence from Plex. Someone from Plex comes along and makes all the right noises and is made redundant the week after. Now we have had all the right noises again several weeks ago and nothing since. As in the past those weeks quickly become months.
With the recent redundancies and with the fact we are kept in the dark I will draw my own conclusions and I personally donāt blame anyone for drawing their own.
Also, Itās been stated recently that nobody at Plex owns, HomePods, nobody owns AirPods nobody even owned the latest gen Apple TV. So if thatās not money then itās apathy.
If all these need a rewrite using Metal API and someone came along and said thatās whatās happening then fine.
If they said this will take several months or even several years even thatās fine. Because communication is actually awesome. I witness it often in other forums.
It will then give users the chance to eitherā¦
- Invest in a different Plex client device.
- Look at options outside of Plex for their client device.
- Abandon Plex altogether.
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Cheers Buddy, for clearing the air
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