Thank you in advance for any support you can provide!
Your ATV model (2 or 3) and firmware version (found under the ATV settings > general > about > Apple TV software):
ATV 3, firmware 6.0 (6646.65)
The DNS server set on the ATV (found under the ATV settings > general > network > DNS):
192.168.1.150
The device and operating system (including version number) that PlexConnect is installed on:
Windows 7 Home Premium Version 6.1 (Build 7601: Service Pack 1)
The local IP address of the device that PlexConnect is installed on:
192.168.1.150
The device and operating system (including version number) that the Plex media server (PMS) is installed on:
Windows 7 Home Premium Version 6.1 (Build 7601: Service Pack 1)
The Plex media server (PMS) version number you are running (do not put 'latest'):
Plex Media Server 0.9.8.6.175-88ffbb2
The local IP address of the device that the Plex media server (PMS) is installed on:
192.168.1.150
The PlexConnect version number. If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any testing branch e.g. the Elan/PlexInc one.
Downloaded from Github on 14 OCT 2013 11:18am
The content of your 'Settings.cfg' file (if you do not have this file you are running an old version, please update)
[PlexConnect]
enable_webserver_ssl = True
logpath = .
enable_dnsserver = True
prevent_atv_update = True
port_dnsserver = 53
enable_plexconnect_autodetect = True
port_pms = 32400
port_webserver = 80
ip_plexconnect = 0.0.0.0
certfile = ./assets/certificates/trailers.pem
ip_dnsmaster = 8.8.8.8
loglevel = High
ip_pms = 192.168.178.10
enable_plexgdm = True
port_ssl = 443
Detail on the media file if it is an issue related to playing a media file (in order to get the necessary information on a particular media file go into the Plex web interface, select the video file, when it brings up the page for the media file click on the "i" information button on the left hand side, it will then bring up a "media info" box, click on the "View XML" button, it will then open a browser window with the relevant information, copy this to http://www.pastebin.com and use the pastebin link to post the details; posting the information directly in the forum may mess up the formatting and generally takes up a lot of space):
My issue is not with a particular media file
A detailed description of the issue (the clearer you can make this the better):
My Plex Media Server successfully serves media to my iPad and Roku, but when I start the Trailers app on my Apple-TV, I get an error message "No Response from Plex Media Server". PlexConnect also displays the following error messages: "No Response from Plex Media Server", followed by "We failed to reach a server. Reason: no host given".
Ensure you post your 'PlexConnect.log' file to pastebin and post the link ('PlexConnect.log' is located in your PlexConnect folder). If possible, follow these steps to create a "more detailed fresh" one:
