This is now public, whining won’t speed up the process, acknowledgement would be nice but DEV not debating here is not synonym of them not caring, it may simply be a business decision.
The next version will most likely fix the auto-update medias upon view load and/or may bring back the reload button.
Yes it’s not ideal but I restart mine in less than 4 gestures (5 seconds) on my Apple TV remote.
That’s easy to say when you’re not a paying customer and/or are only using Plex for your own personal use.
My server is used by almost my entire family (and they are ALSO paying customers as a result) and this change has caused an innumerable amount of issues for me. I have had multiple phone calls that start with “I can’t get my shows to show up/go away/update”.
Nobody is asking for devs to debate here. We just want an acknowledgement that they are committed to fixing it. If it’s a “business decision” to not respond here, it’s a very poor one. At least 5 of the family members using my server are also Plex Pass members. That’s $30/mo (if you include me) or $360/yr we give Plex for this service. Forgive me if I’m not satisfied with your assumption that it will be fixed when there has been absolutely no evidence that is the case.
As I’ve said before, I’ve been using Plex for a very long time and have even contributed code to the project. The developers used to be highly responsive and just all around great. This situation with the AppleTV app has majorly soured that reputation for me. What could possibly be a valid excuse for not dropping even a single message here to acknowledge the issue?
I also disagree that whining (I don’t think paying customers complaining that their working product was chopped off at the knees is whining) won’t help anything. I’ll continue to post here until it’s acknowledged. Otherwise, it would be too easy for the issue to be ignored.
You are assuming here, I run a 42TB PMS, 50 ish users for about 8 simultaneous active streams on peek time.
No, I do not own a Plex Pass, I did in the past but no features made it a requirement in the contexts I’ve been using it.
The only one I see plausible would be Syncing of medias when traveling and even there, since I am the admin, I can always Download the file when on Plex.
I won’t comment every single aspects of your message, you initially documented “succinctly” (word I’ve learned from you here) the issue and the impact this has on the user experience and I’m on board with you.
Keeping this post active, GOOD.
My reply to this post was not targeting your words directly, but we often see things get out of proportion in such context.
Everything become a thing of the past eventually.
Only few of my users are using Apple TV, when I only use Plex for Apple TV to watch my medias. More than half of my users are basically familiar with simple PLAY, PAUSE, STOP and minimal navigation understanding so I feel your pain of having to hold their hand to go around that hick-up.
BTW, unless they plan on watching your Plex medias offline or the need to use the multi users feature limit some content to certain members of their household, nobody need to subscribe to Plex Pass to benefit from your whole system.
The main problem is one of the main plex guys argued over the refresh button in the past, claiming how he never needed to use it. They are delusional and purposefully ignoring the issue. It’s clear that it’s needed given the current thread. Until then my family and self have switched to infuse app which handles 4K HDR better anyhow.
All I want is a page that open, with no side windows flooding the screen, that takes me to the latest added TV Shows or Movies, that I can refresh manually…absolutely hate the new interface, usually I like change…needless to say, I bought infuse…
I have no interest in letting this die. Hey Plex, how about a response!
Everyone in the thread should start flagging it for moderation to get some attention.
I don’t think they care. I did flag for moderation a couple weeks ago and their response was “Thanks for letting us know. We’re looking into it.” but clearly they aren’t and they don’t care. I think it is time to give up on Plex like they’ve given up on us.
How to refresh page with the new Apple TV app?
You can’t. There is no refresh button. It should auto update when you go to a new screen.
First I want to thank you for replying.
No one is disputing this…the problem is the fact that it isn’t working the way to should and there hasn’t been any acknowledgement from Plex that this is something being worked on. As a Plex Employee can you confirm that developers are aware of this issue and working to fix it? Is there any chance we can get the Refresh button back while they are working to get thing working properly?
I have signed up for the beta program but haven’t noticed a change and no mentions of this issue in the change log.
Any update/acknowledgement would be greatly appreciated.
Yes it was logged a while ago as darcilicious mentioned above. They are working on that fix among others. I have no ETA on it however.
Probably not.
This is ridiculous. A developer doesn’t like the idea of a refresh button and therefore it will never appear again because “it’s not needed”.
It is needed. The UI doesn’t work guys. Even with the latest update I get no refresh and sometimes I get 3 duplicate unplayed shows in the list.
I was considering paying for Plex and then this update came out. I’ll wait.
I rarely visit these forums anymore, because of the same company/moderator indifference I see in this thread. But I came here looking for a solution to the missing Reload button, and lo and behold, the “support” situation here is just as non-existent as before.
I used to come here to try to solve issues I was having with my Plex server, Mac clients, AppleTV and then later Apple TV apps. Not once was I ever made to feel that anyone actually employed by Plex was even peripherally aware of these forums. It’s a sad state of affairs when the only Plex “presence” here are simply volunteer end-users, no different than the rest of us except they get a middle school hall monitor sash. Which makes it all the more ridiculous when it takes a sustained roar just to get a moderator’s attention, as if that’s somehow “getting somewhere”.
I was a Plex Pass subscriber for years but cancelled my subscription because I was tired of this complete and utter disconnect between Plex and its end-users. I was happy to support Plex because I thought I was helping solidify the company. I wanted Plex to stay around. It’s still the best all-around media server/playback experience out there, even with all the UI updates that never fail to introduce unhelpful features no one asked for and remove bedrock features that cripple the experience for all users. But after it became clear that Plex didn’t even care enough about its users to be here on the “support” forum in any kind of official capacity, I canceled my Plex Pass. It’s damned insulting to ignore your users like that, and doubly insulting to hide behind these unofficial “moderators”, none of whom has any more technical expertise or desire to help people than any random schlub working his first Best Buy shift.
If Plex really cared about user experience, it would have official reps here, and it would address users’ issues. That it chooses not to be here at all, relying on a buffer layer of volunteer “moderators” who have no juice whatsoever, should tell you all you need to know about Plex and where it’s going, which makes me sad.
Sad because I used to be an evangelist for this platform. I liked Elan’s emails with the cute dog pics, written in the first person, from a guy who seemed to really be on to something special. Later I felt that maybe Plex was really just gunning for some kind of licensing future with LG/Samsung/etc. These days I have no idea what Plex actually is and what its goals are. The cute dog pics are gone now, it seems, and the blog is just one long stream of VCspeak. If Plex vanished tomorrow and pulled its apps, it would be the least surprising development ever.
The sad truth is there aren’t any real alternatives currently. Sorry, but VLC and Infuse are jokes compared to Plex. I would love to be able to switch to VLC or Infuse and be done with Plex, but that’s just not happening. May as well just stream dLNA to my TV’s crude dLNA player, it’s the same experience as using these crude apps. Maybe a lone geek can live like that, but not a family of real people. Infuse and VLC lack Plex’s polish and ease of use. Maybe the lack of real competition is behind Plex’s ignoring its users on a phony “support” forum that’s nothing more than a complaint box the janitor comes and empties into the trash every night.
So that’s where we are. I’m fully aware that I’m doing nothing here but venting. The mod here will do zero, just as they have for the rest of the complaints in this thread. Plex will not fix this reload button issue, and the app will continue its decline, eventually killing the free tier and making it all Plex Pass. At that point, I guess I’ll just get a Roku or some other POS. That’s what my feeling about Plex is at this point, and that sucks. It doesn’t need to be like this. But apparently that’s how the Valley works now.
To my fellow Apple TV users, my advice is to forget these forums, and learn to live with whatever free experience Plex continues to make available in the App Store. Because that’s as good as it’s ever going to get.
I’ve pretty much lost all hope here. This whole situation is extremely upsetting. The AppleTV app is completely and totally broken. It just won’t update the library. Switching to another library (like Movies) and switching back to TV Shows doesn’t even force a refresh for me. It pulls the cached version of the library. My only way to get it to update is to change the filter from unplayed to all and back again. After that, it will finally rebuild.
I feel so stuck. I have tried switching to Infuse but it has quite a few of its own limitations. There really isn’t another option. I would pay good money for either a way to downgrade or even a way to buy another AppleTV with the old version of the app installed. I just want it back to the way it was because it was functional.
I posted this thread exactly two months ago. 75 replies later and we’re still stuck with the issue.
Bumping this again. It has now been 3 months without a fix.
I find my self unchecking and checking the unplayed filter constantly just to refresh the view… awful experience. How has this gone unfixed for so long?
Yep. That’s exactly what I do.
The extremely frustrating thing I just realized is that there IS a reload function in the code! If it loses access the server, the shows all turn into a “Refresh” button so you can have it try to reconnect. It’s maddening that you can do THAT but can’t refresh a library like you could before.
Still having this issue, even on the beta. At least put the “Refresh” button back until a fix is figured out.
