Server Version#: Version 1.18.3.2156
Player Version#: whatever firecube gen1 is up to (which also doesn’t update either after the server is manually updated)
You have to hope that as you click around, one of those clicks triggers a ‘refresh’.
If you get tired of waiting you exit the app, Manage Apps, Force Stop and Clear Cache (not data).
About 4 years ago when Plex decided we didn’t need the ‘Refresh’ button, we kept screaming we did, and now, we still do.
There are many posts full of irritable Android TV Users, upset, if you can believe it, about the removal of the Refresh Button. I see a trend developing.
Happy Plexing.
I’m talking about the long ago ‘update’ to the FireTV Plex App that removed ‘Refresh’ - I really can’t recall if it was a button or what, but all I know is it was removed, we weren’t too happy about it, 'cause we could see we still needed it.
That was, literally, years ago. Many years ago.
@jackmeat 's tags don’t mention FireTV, but he did. All my other apps update fine automatically.
What are you talking about?
‘Refresh Metadata’ is not for discovering newly added content in your media folders.
You mean ‘Scan library files’.
We’re talking about the same thing we’ve been talking about for years.
The Fire TV APP doesn’t refresh when the server does, Otto. At least not reliably. We can’t get one person at Plex to hear a word we’re saying. NOT ONE.
When you start a FireTV session, it’s very likely that’s the picture of your server you’re going to see unless you exit the app, force stop it and clear it’s cache. That’s the hidden truth no one in the Plexiverse sees - except it’s users.
I’m not even sure this is what the OP is talking about.
Refresh metadata used to scan an individual TV series folder for updates. It stopped around a year ago. It would add new episode files and update existing ones in addition to downloading metadata.
Granted, I’m not sure if this was intended behavior, but it was handy in some instances. I used a NAS so the file update scan didn’t ever work great for me, so when I added something I wanted to watch immediately I just did the refresh and it would be there.
That’s exactly what it doesn’t do.
The ‘issue’ has nothing to do with the server, other than the Fire TV’s image of it.
If, on my Roku, for instance, I am adding media via the DVR or by manually dropping new media in, my Roku happily sees all changes, in real time and displays those changes.
Fire TV might, sometimes, maybe, but most likely whatever image it got when you opened it, is the image you see unless you exit and start over.
Nobody understands what the problem is. <—unless you are a victim of it.
I’m not sure if it will help the OP, but you can manually trigger a view refresh of sorts on the client. Navigate to the library of interest and toggle the selection filter from “All” to “Unplayed” (and back again if you want). My experience is that this causes the client to re-query the server for the list of items matching that filter in the library. You mileage may vary, of course.
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I like it - quicker than clearing the cache (outside the app).
The ‘New’ FireTV ‘Refresh’.
You win twice:
- realizing what the issue is
- inventing a ‘reasonable’ work-around.
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Kewl on the workaround, I’ll try that for the fire tv issue. BUT the initial problem at hand is just this. Case in point as recent as last night (it is 9:35a in Australia now) Overnight, “Triple Frontier” was grabbed and put in my Movie folder for plex. It has sat in that folder overnight but on the plex server, it does not show up in recently added nor is it searchable, so Plex has not picked it up yet. My settings are to scan every half hour for new content, monitor content libraries and scan folder when changes are detected, and Scan my library automatically
Your library will be updated automatically when changes to library folders are detected. All scan options are checked, as they always have been and just recently it has stopped detecting anything new without clicking “scan library” or “scan all libraries” manually. The log shows it attempting to scan my “Flix” section which is all monitored movies folders. There are a bunch of these messages WARN - SLOW QUERY: It took 203.125000 ms to retrieve 50 items. I’ll upload the log.Plex Media Server.log (70.0 KB)
It is part of what I was talking about, but I had submitted that problem on another post with other problems which you just dismissed. Now it is getting attention when it is mentioned with the other “scan library” problem that has come up. Similar problems but on different devices. I added the fire tv tag to this accordingly, but it is also the server itself not scanning library files along with the fire tv plex app not scanning the server for changes as @JuiceWSA has pointed out along with many others in the past, including myself
Not into FireTV Sticks, but maybe:
Yes, we know. That does work, but now @pshanew has discovered the ‘In-App’ work-around to a problem Plex has been unable to fix since the day they REMOVED the Refresh feature - we don’t have to leave the App.
Yeah, except I find it completely ridiculous to have to clear the cache after EVERY single viewing of anything. That is in one of my other posts, which hasn’t been addressed either about constant stuttering. Plex has given up on otifying me of responses to community forums, so I never know if anyone posts anything unless I randomly look (like now)
I think 2 different issues are convoluted in here:
- failure of the server to recognize newly added media
- failure of the FireTV client app to recognize changes on the server
Please verify whether it is 1 or 2 by comparing with a different client type, preferably the web app app.plex.tv
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- not a problem at my house
- ongoing issue since the removal of the ‘Refresh’ function, YEARS ago.
Not sure what FireTV device you think we all should have, but I’ve had a Gen1 FireTV BOX (several of them, in fact) since the day they came out and in that time ANY Plex app that’s EVER been installed on it has been CRAP!
If Plex would just listen to it’s FireTV User Victims they might be able to do something about it, but so far, that’s not something they’re willing to do. While we were screaming about removing a refresh feature we needed, they insisted we didn’t need it, removed it - and here we are. Same Place, Different Year, no Refresh capabilities and no feature (but a great new User Invented Work-Around).
My FireTV on Plex is great for:
Your connection to the Plex Server has been lost - while in the background, behind the message an item is playing.
Your connection is too slow to play this item - while in the background behind the message, it’s playing.
Along with a host of other neat things associated with FireTV and Plex’s inability to develop an app for it.
If Plex can develop an app for FireTV - I wish they would - and if they can’t, just say so and we can all just move on. I can handle the truth 'cause for many years I’ve known precisely what the truth is.
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I quit using fire devices because of how crap they are.
Not just for plex, but kodi and many other apps.
You cause your own pain by continuing to use them.
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