Each library now has a “Scan Library Files” action.
Navigate to the library via the left sidebar. Click on the three vertical dots, select Scan Library Files.
If that doesn’t work, please post again.
The “Scan Library Files” option has always been there since the new interface was launched. We have referenced it in this thread already. It does not perform the behavior we are looking for.
“Scan Library Files” tells PMS to kick off a scan of the filesystem to look for any newly added/downloaded content. It does NOT refresh the on-screen interface.
We don’t need PMS to find new content. We need a way to easily force the AppleTV app to display content that has already been added to the library. The old interface had a “Refresh” button at the top of the screen that would update the items available if anything new had been added or removed. That button no longer exists.
The only way currently to get the AppleTV app to refresh the visible library is to change the filter to something else and then change it back. For example, I now go into the filter, uncheck the “Unwatched” filter and then turn it back on. That will cause the library to rebuild. That is the only way to get it to update other than completely restarting the app and is a major annoyance.
But again, we’ve covered all of this above. Trust me, I would definitely post in this thread if the issue was fixed. This has been a real pain for a lot of us (this thread is 80 replies long across 30 users) and has majorly impacted our user experience. The only reason I’m still even using Plex is because none of the alternatives I tried were suitable for my use case.
I’d literally pay serious money (like $100) for the ability to just roll back to the previous interface. The new interface is great but this single issue completely destroys and outweighs any advantages the new interface offers.
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Yes, you’re right, my apologies. Let me contact the devs about this.
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Godspeed. If you can bring us a resolution to this, you’d be a hero.
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Not to jinx it or anything but I have had some luck with other issues…
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So, sorry, not much of an update. This is a known issue, will need updates to the server side to work correctly and unfortunately I have no ETA to share.
I’m happy to see that this issue is still receiving attention and hasn’t been allowed to die completely however I don’t accept that this is an issue that would require updates on the service side (at least in the short term). I’m sure server updates may be needed for things to refresh the way the developers would like, but it seems like it would be pretty easy to re-add the Refresh button back to the Apple TV client while they are working on the proper fix. The fact that this isn’t a high priority issue and that the developers seem unwilling to implement a temporary solution is extremely disappointing.
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It doesn’t make sense to me that this needs a server-side fix. Maybe there is a server-side solution but it’s fixing a client-side problem. The Apple TV app is the only app with this issue. That makes it an Apple TV issue. It’s ALWAYS been an Apple TV issue. The issue was just addressed with a simple, usable fix that was the Reload button. It’s always been a known-issue and there was always a simple, user-accepted function to handle it.
Then they released the beta of the new Apple TV app. It was reported to them that they removed this extremely necessary feature from the new interface. Yet, they didn’t fix it and pushed it to production. Now, here we are, 5 months later and are being told that this issue, that has ALWAYS existed and was addressed before, is now a server-side issue that can’t be fixed client-side.
Well, let me throw a wrench in that. I have one Apple TV in my house that I never updated. I’m running the latest PMS… the same one my other Apple TVs use. The issue is still there, but I click this magical Reload button (the button that shouldn’t be able to work if the issue is server-side) and it works just fine.
To be clear, I know you’re the messenger, darcilicious. This isn’t directed at you. I’m just extremely annoyed at this situation and the way it’s being handled by Plex staff. I’m upset that YOU have to be the messenger instead of the devs coming here and talking to us like the paying customers most of us are and explaining their logic here (or at least owning up to their mistakes, if that’s the case).
I reject the notion that this is just now a “server-side” issue. It’s an awful cop-out to a manufactured problem. If it IS a server-side issue, it’s because client-side development choices have made it one. This issue is already fixed. I have client running in my house that navigates it perfectly. It’s just that client is 6 months old.
I’ve said it multiple times here but I would seriously pay good money to be able to roll all my clients back to the version running on my one working box. It’s a sad state of affairs but there aren’t any other alternatives.
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I’m sure there are design reasons to move/make this functionality happen on the server side. Does that mean there aren’t other solutions? Of course not. But neither your nor me have any control over Plex’s design decisions…
Same issue with the same disappointment regarding the slowness of fixing this. Setting the filter to unwatched and just seeing it never change every time you go in even after watching something. Other clients do this very well. I really hope this gets fixed soon.
I wish it was slowness to fix the issue, but it is clear the developers don’t see this a big issue and their unwillingness to even bring back the Reload button as a temporary solution show they don’t care.
Since you closed the thread in the beta forum I’ll respond here. Although I appreciate you are doing all you can I’ll disagree that my other post wasn’t needed. At this point the silence from the developers in this thread and the lack of any action on this issue for over 5 months (5 months!) shows a complete lack of respect for your users and if they don’t care about this thread maybe they’d care a little more in the beta forum where beta issues are to be reported…
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It’s not a beta issue per se. It’s with the public version as well.
Further, as stated previously,
I know it’s not what you want but it’s what it is.
It’s also worth noting that this issue was also reported while the new app was still in Beta. They pushed it to production without a fix anyways.
So even it did fit (I agree with @darcilicious that it doesn’t), it would be a dupe report.
Not that it makes it any better. If anything, that makes the situation even worse. But yeah, fragmenting the conversation won’t help us. The length, age, and participation level of this thread shows them how much this fix is needed.
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Really it doesn’t matter where they solve it, server or client, as long as they DO solve it. I think the issue becomes the lack of priority on something that really breaks the entire user experience on a main one of their apps. I have also seriously been considering taking to a different platform, and have also had family wait for any Plex Pass until this can be resolved as they experience the issues as well.
Good luck finding a suitable alternative. I tried but couldn’t find one that was up to snuff. It’s depressing but we’re stuck with this issue until something changes.
That’s what I was afraid of which is why I still haven’t. Plex is great but this really does cause issues, especially for my younger child and my older parents. It’s no longer a set it for them function and have to reteach and explain, all too often.
First time posting on this thread but have been watching this since the release of the new UI. I can’t believe this is still open - hopefully a fix is on the horizon.
While I understand from recent posts that there’s no fix ETA yet, I was hoping you could ask the devs about bringing back the refresh button in the meantime? While not ideal, it’s a reasonable temporary workaround.
As of now, I’m force closing the app then going back in to force the refresh. Not exactly a polished experience.
I have been told previously the Reload button is not coming back.
For a slightly easier refresh (?) try the following:
- From the LIBRARY screen, navigate to ALL and click
- Check Unplayed then navigate back (Menu button)
- Navigate to UNPLAYED, click and then uncheck UNPLAYED and navigate back (Menu button)
Your Library screen should be refreshed.
An easier way to get it to refresh without having to force close the app is to go into the filter setting and just uncheck/check something (like “Unwatched”) and that will refresh it.
Obviously this is still an awful user experience but it beats force closing the app.
Regarding a fix, I’ve mostly lost hope at this point. There is a clearly easy solution that would satisfy everyone and they have instead chosen to leave it non-functional for almost 6 months. It’s insane. I have worked in software development and security my entire career and I have never seen such disregard for a persistent issue that affects so many users.
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