Server Version#:1.40.0
Player Version#:1.39.1.2763-300bb607
Subject line says it all. Worked great last night, then this morning upon attempt to use it again it neither Plex Server through web or the Mac Plex app can find my media server library. No issues with wifi, running latest version of Mac Monterey 12.1. Didn’t see anything in the forums speaking to problems. Help!!
I should add, I restarted my computer, deleted the Plex apps assuming maybe there was some type of corruption, re-downloaded latest versions of Plex and unfortunately, it didn’t solve the problem.
Yep. Me too. Media server on Mac mini Monterey 12.2. Appletv’s now are unable to access the server. I thought it might be the new Private Relay, but that is disabled on the server. Clearly a bug. I’m thinking Monterey 12.2 is the issue. Hope more people post.
Reinstall and restart was the solution for us. We experienced the same issue a few days ago. I was unable to do anything until today due to work. Hope someone responds with some more specific advice and you guys are able to get the problem resolved.
Ditto - was watching on Monday evening. Tuesday nada.
Media server is a Raspberry Pi 3 running Docker…
In my case (after two days of fiddling) Plex cannot find my original Media Library, but has substituted the server name to which the USB drive is attached.
No problem with other apps e.g. Sonarr & Radarr.
NB: On Monday night I noted that Plex had a new release available.
Continuing the discussion from Went to bed watching Plex and worked fine, woke up and now Plex and Plex Media Server apps can't find my media/server. WTF?:
Plex not playing to ATV 4K 2nd Gen,
Not playing on iMac either
Monterey 12.2
Updated Plex Media Server 4.69.1
“A problem repeatedly occurred with 127.0.0.1:etc/web/index/html#!/media/long alphanumericfdb/com.plexapp.plugins,kubrart?key=%2Fhubs&pageType=hub”
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This isn’t a server version number. they are the desktop and web app version numbers
Would you mind sharing your server logs
Continuing the discussion from Went to bed watching Plex and worked fine, woke up and now Plex and Plex Media Server apps can't find my media/server. WTF?:
Plex Media Server Logs_2022-02-04_09-03-14.zip (1.5 MB)
Thanks!
I’m running Plex mainly on a 2012 iPad that is capped on version 6.7.2. I have changed no settings. My newer Android devices on the latest versions work fine and can see my server.
I also found my media server ‘offline’ from Thursday here in the UK with the below error:
CERT: incomplete TLS handshake from [::ffff:95.172.231.69]:49439: stream truncated
Coincidentally this was almost exactly after an iOS update to Plex to 7.28 (which I didn’t get, much as below).
The exact same thing happened to me on 30/9/21, coincidentally again after an iOS version update to 7.24 which, again, I didn’t get. This seemed to resolve itself after about 3-4 days. No amount of app reinstalls, server reinstalls, etc. did anything.
Clearly something is changing at Plex’s end with iOS at least in regards to older devices on these version updates.
I’ve attached server logs - could someone please work out what keeps being broken?
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Managed to fix this by uninstalling with a full AppData clear out of the most recent server version (which had also upgraded recently), installing the previous version, then power cycling my iPad.
No idea if upgrading again will break it, but it can stay on an old version for now.
edit: I just noticed that I can now set Secure connections to ‘Disabled’ whereas I’m sure on the latest version there was only ‘Preferred’ or ‘Required’. Not sure if related.
Okay so it was definitely related to the Secure connections option. Setting to ‘Preferred’ even in the downgraded server version puts my server as offline again, even though it’s not.
Now I can’t upgrade the server as the option do disable disappears.
Golfclap, Plex.
@babauer2 can you please turn off verbose logging in server settings, restart server an if whatever is happening still is can you get the logs again.
@acceptyourself I think you needed your cert reset which I did. can you please restart your computer the server is running on. Please leave the secure connection setting on preferred
@BigWheel yes, seems to be working now on preferred.
Is there a way I can do this myself? I just lost another random weekend to this happening, and it’s getting frustrating, especially if I can’t circumvent it in current server versions by disabling secure connection.
@acceptyourself You can manually regenerate the certificate via these steps:
- Browse to the Plex Media Server data directory on your server
- Open the
Cachefolder - Delete
cert-v2.p12 - Restart Plex Media Server
@babauer2 can you try installing the sever again on your mac. I only mean replacing the app in the Applications folder with a new one. Do you have any anti virus or anything like that running on your Mac?
@BigWheel so I figured if it worked on ‘Preferred’ on the old server version, it’d work on the newer one, but it didn’t. Immediately offline again.
I just rolled back to the older server version, power cycled my iPad and deleted the certificate and now it’s working again.
This is very frustrating.
@acceptyourself can you please grab new logs from the current version of server after a restart if you have not downgraded.
Hi-
Quit the server, deleted it and replaced with new downloaded copy.
No joy - same issue.
No, I am not running any anti-virus.
Suggestions?
Thanks!
It’s working on the latest version now - I guess deleting the cert did something.
Will see if it still works tomorrow.
@BigWheel same issue today. Just showing offline on latest server version, even after deleting certificate and restarting the server.
Rolling back again I guess. This is getting quite boring.
