Server Version#: 1.25.1.5286 (on FreeNAS)
Player Version#: 7.26 (iPhone) 7.25 (iPad)
For the past few years, I am unable to play any local medias (hosted on my Plex Media Server) on any IOS platform (i.e. all iPhone & iPads devices with latest update). When using the app, It recognizes the Media server but it always show “Offline” regardless of any settings (including Allow “Insecure” connection). Both server and devices log into the same account correctly. and I have the latest PMS version with multiple upgrades over time but still no difference.
I thought this may be related to the restriction that Plex had with licensing (where previously I had only device Activation purchase) so recently I bought a Lifetime license and unfortunately this does NOT make any impact and the results are exactly the same. Btw I can play all medias using my desktop browser fine, just not on the platform that I need (i.e. IOS mobiles).
I am at a loss and it is unclear how to get this resolved. Does anyone run into this or have any insights on how I can resolve this issue? Any help or advice is appreciated.
is this a fresh installation of the Plex app on your phone or something you’ve been maintaining ?
From the App Store
Compatibility
iPhone: Requires iOS 12.4 or later.
iPad: Requires iPadOS 12.4 or later.
iPod touch: Requires iOS 12.4 or later.
Mac: Requires macOS 11.0 or later and a Mac with Apple M1 chip.
Apple TV: Requires tvOS 13.0 or later.
Actually for me, all my iPhone & iPad Air are of the latest IOS version 15.2…However on the PMS server side (under Authorized devices), it shows 7.26 (iPhone) 7.25 (iPad) . I thought this might be internal App version for respective devices.
Since my IOS hardware is with latest update, is there anything I can do to resolve this issue?
I bet PLEX must convince Apple to remove the 6.72 from the AppStore… that’s something which was forgotten until now, yesterday i could download this oldschool version
Thanks for the update. I have shutdown the PMS since I can never get it working on mobile platform (except years ago). I’ll restart the server and look into sending the debug log shortly…
Upload the PMS server debug logs again. The zip file is autogenerated from the system under ‘Manage->Troubleshooting’ section. It includes all the files packaged by the PMS. Let me know if you want to look at something else… There is only one video currently under the Library after I rebuilt everything with new installation of PMS. This still didn’t help since IOS app show the Library is immediately Offline again. Plex Media Server Logs_2021-12-24_19-56-02.zip (527.7 KB)
3 iPhone 4s phones on JBL OnBeat speaker docks. They all seemed to work just fine last week. Did something happen to magically break these phones, Plex Client 6.72, from accessing content from my server any longer. It appears the app loads and authenticates but the server appears unavailable. Server 1.25.2.5319 Mac. I could have swore I was playing content, music only, from these phones accessing 5319 server. This is a bug bummer is planned obsolescence is the reason. These phones, despite being old, still supported sweet fades and volume leveling just fine and sound great on these JBLs.
As a matter of fact, this picture was taken on the 27th.
