Server Version#: 1.15.6.1079-78232c603 (Latest version)
Player Version#: 3.98.1 (On Tizen 2.4.0)
Hello!
I’m having problems during the streaming of Aquaman (2018) 4K h265 movie;
I stream the movie from Plex Media Server installed on my QNAP NAS to my Samsung 4K SmartTV via WiFi.
After a while streaming interrupts immediately and on the TV appears the following error:
Multimedia file format not supported - error code: “PLAYER_ERROR_NOT_SUPORTED_FILE (AVPlay)”.
The same error appears even if I connect the TV via ethernet LAN cable.
“Aquaman” movie is the only one that cause that specific error appears on the TV;
I already tryed to view the PLEX server’s web page while streaming and I noticed that at a certain point it starts to transcode h265->h264.
This is a very strange behavior since the TV can direct play and itself decode h265 video (without need transcoding from QNAP NAS Server).
Please, help me because I’m getting stupid trying to isolate and solve this problem!!
I apprecieted any suggestions/help.
PS: at the end of this post there are some links about the error:
I have a doubt: if the problem is in the conversion of the original file (RAW format) into the h265 compressed format?
In the past it happened to me with a h264 movie that could be seen with artifacts on the Samsung TV, but it looked good on the PC (MPC-HC).
After converting it to h265 on the PC, it was played good on TV.
My suggestion is to try to convert the original h265 Aquaman file back to another lossless format (MOV file in ProRES format?) and after reconvert it in a h265 file (I will use StaxRip to do this job).
I don’t know hot to keep the HDR original metadata of video file with the info related to the original video.
Someone can help me for this last point?
Theese are the info extracted from MKV file created from origina BD of “Aquaman” movie:
Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main 10@L5.1@High
Codec ID : V_MPEGH/ISO/HEVC
Duration : 2 h 23 min
Bit rate : 52.7 Mb/s
Width : 3 840 pixels
Height : 2 160 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0 (Type 2)
Bit depth : 10 bits
Bits/(Pixel*Frame) : 0.265
Stream size : 52.8 GiB (100%)
Title : Aquaman (2018)
Language : Italian
Default : No
Forced : No
Color range : Limited
Color primaries : BT.2020
Transfer characteristics : SMPTE ST 2084
Matrix coefficients : BT.2020 non-constant
Mastering display color primar : R: x=0.680000 y=0.320000, G: x=0.265000 y=0.690000, B: x=0.150000 y=0.060000, White point: x=0.312700 y=0.329000
Mastering display luminance : min: 0.0050 cd/m2, max: 4000.0000 cd/m2
Maximum Content Light Level : 1506 cd/m2
Maximum Frame-Average Light Le : 459 cd/m2
If someone has the possibility tu use a GPU to accelerate che reconversion into h265 format, please do this test and let us to know if my idea is the right solution.
I found a solution to this particular problem: I recreated the Film file using the MP4 container format (without recoding of video/audio files).
Steps that I followed:
extract each file from mkv container with “gMKVExtractorGUI”;
with StaxRip, I created a new MP4 file adding each single file extracted int the step 1 (using the “Copy/Mux” option that avoid any recoding Video/Audio);
created the new MP4 file, I copied it into the NAS and played with the TV.
PS: The only negative note is that I lost TrueHD, DTS-HDMA and DTS audio files cause MP4 container does’t support that audio formats.
