Artwork slowly disappearing from libraries

Plex Media Server Metadata & Adding Files
1

Server Version#:6.11.5
Player Version#:

I recently updated my Unraid server from 6.9 to 6.11.5. Not sure if this is the culprit but seems to be related.

Anyways, over the past few days, many of my posters from TV shows and Movies have started to disappear. The only way I’ve found to get them back is to do the Plex Dance. This is obviously not ideal as I have a lot of media.

It seems like it’s happening randomly but I have no doubt that it will eventually remove all of the artwork. When I try to manually select it or refresh metadata nothing happens and it remains blank.

I have attached my logs if that his helpful…
Plex Media Server Logs_2023-01-18_19-15-56.zip (4.9 MB)

2

Here are some more logs from the console whenever I try to refresh the metadata for a title that is missing artwork…

[Req#105d79] IsDirectory failed boost::filesystem::status: Permission denied: "/config/Library/Application Support/Plex Media Server/Metadata/Movies/4/a3fe0e131186b760fefce10ac1cb5197ba1a18b.bundle/Contents/_combined/posters"

[Req#105d79] Error creating directory "/config/Library/Application Support/Plex Media Server/Metadata/Movies/4/a3fe0e131186b760fefce10ac1cb5197ba1a18b.bundle/Contents/_combined/posters": Permission denied

[Req#105d79] Couldn't check for the existence of file "/config/Library/Application Support/Plex Media Server/Metadata/Movies/4/a3fe0e131186b760fefce10ac1cb5197ba1a18b.bundle/Contents/_combined/art/tv.plex.agents.movie_6eee0a1480e9e4e971cc3c1f155350caf4c7e90c": boost::filesystem::status: Permission denied: "/config/Library/Application Support/Plex Media Server/Metadata/Movies/4/a3fe0e131186b760fefce10ac1cb5197ba1a18b.bundle/Contents/_combined/art/tv.plex.agents.movie_6eee0a1480e9e4e971cc3c1f155350caf4c7e90c"

[Req#105d79] Error creating directory "/config/Library/Application Support/Plex Media Server/Metadata/Movies/4/a3fe0e131186b760fefce10ac1cb5197ba1a18b.bundle/Contents/_combined/art": Permission denied

[Req#105d79] MetadataAgent: unable to save art asset from 'https://image.tmdb.org/t/p/original/5uLqjVQlKNR4MbOeuheaRihPxAx.jpg' to '"/config/Library/Application Support/Plex Media Server/Metadata/Movies/4/a3fe0e131186b760fefce10ac1cb5197ba1a18b.bundle/Contents/_combined/art"'
3

Thanks to another post on the Unraid forums I ran this script and fixed the issue:

#!/bin/bash
for dir in "/mnt/cache/appdata/PlexMediaServer/"
do
`echo $dir` `chmod -R ug+rw,ug+X,o-rwx $dir`
chown -R nobody:users $dir
done
4

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