I’ve got latest PMS version : 1.25.8.5663
and latest client version : 9.01.31729
Shield TV PRO with all the fixes.
PWS is on a dedicated Windows PC. Movies are on NAS.
Since April 1 I have issues with some Dolby (atmos/True HD) 4K HDR MKV.
When I try to start playing movie, it doesn’t start (the charging wheel doesn’t stop turning and after few minutes Plex crashes).
If I switch to another Audio Format, movie starts to play.
No issue with DTS:X or DTS-HD Files
Not all movie are concerned by the issue.
When i look on the console i see the error “error - unknown metadata type: folder” .
I’m having the same issue after updating the Plex app on my Nvidia Shield. I’m running version 9.0.2.31766. All 4K titles that include Dolby TrueHD/Atmos won’t even begin to play. They just sit with the spinning yellow circle until I stop it. Prior to the update I ran today, all were playing correctly.
I am also having this issue after updating my client and server. Ugh! Yet another atmos breakage. Can you guys focus on stability instead of free features? We pay for these things…
Hate to say it, The apparent issue started looking like a heating issue, due to playing fine for a few minutes before the stuttering. I even bought a new Shield Pro. At least I now have Dolby Vision (was on older Shield).
It’s gotten bad enough that I have started using Plex for Kodi. So the issues is definitely with the client player.
In addition to 4K stuttering I’ve been seeing client crashing to home fairly often. Client crashing to Plex sign-in. Client switching from direct play to transcode (assumed, since there is a long pause, and subtitle style change). Most, but not all, of mentioned crashing is happening near the end of the video.
I have the same issue since the last update. Some Dolby Vision/HDR 4K mkv with dolby atmos can’t start. It works perfectly fine with DTS:X or DTS HD files.
I noticed that if I deactivate the HDMI passthrough, the atmos files work fine but instead it’s some of my DTS-HD files that can’t work.
I use a shield TV pro and my movies and plex server are on NAS.
So it’s definitely an issue with the latest update.
Glad i’m not the only one after spending an hour trying to get an Atmos movie to play and eventually giving up. Changed Shield TV’s audio output to manual and selected all formats, but that then seems to play Atmos tracks in PCM and not Bitstream Atmos like it used to.
Wasn’t sure it was an Nvidia Shield TV update issue or Plex TV update issue, but nothing too menacing is mentioned on Nvidia forum, but have the exact same spinning wheel of denial that you guys are having… sure hope it gets resolved soon.
I updated to the latest Nvidia Shield TV build last night… and think Plex updated too because it had a new splash when I loaded the app up… happy to report Atmos is back working, and as I used BT headphones last night to watch something, happy to report too that the audio sync issue I was occassionally having seems fixed too. I’ll have a look at what versions everything is on now and report back a bit later.
My Plex version is 9.1.0.31999 on 2019 Nividia Shield with SW Version 9.0.2 (33.1.0.319). TrueHD ATMOS works after about 2 seconds of spinning wheel on Direct Play. From post above I’d say then that the Plex version fixed the problem not the Shield update.
