Playback won't start on some some files with TrueHD

[nathagt]

Server Version#: 1.25.9.5673
Player Version#: 9.0.5.31871 (b0e00ed7)

I am having an issue where playback will not begin, just a spinning circle, but I never get an error message. It will just keep spinning for minutes if I let it. If I change audio track from TrueHD to AC3, playback begins immediately. However, TrueHD audio direct plays on similar content (direct playing both video and audio) with no issues.

I am using the 2019 nvidia shield pro. I’m using high quality HDMI cables (48gbps) but as I said earlier, I’m getting 4K/Atmos playback on some files so don’t think its related to cables. Audio is going to Sonos Arc.

Logs for Android TV and PMS attached.

android_tv_plex_logs.txt (4.8 MB)
Plex Media Server Logs_2022-04-09_10-17-24.zip (4.7 MB)

[Ss6ixspeed]

It’s an issue with Plex servers and Plex is completely ignoring the issue. Don’t waste any more time diagnosing because once again, Plex screwed up.

[rwoffice]

Follow this thread:

Nvidia Shield Dolby TrueHD playback is borked

Server Version#: 1.25.6.5577 Player Version#: 8.31.0.31102 I note that the most recent player update for the Nvidia Shield supposedly improved payback of Dolby TrueHD, however the complete opposite is what you have achieved. Any MKV with TrueHD, whether playing the TrueHD track or the embedded AC3 track, results in stuttering of the sound and video after a period of time. It is as if buffering is occuring. Both video and audio are direct play so there is no transcoding happening. It has happe…

[nathagt]

Updated to the beta version of the Plex app on shield and can confirm my issue is resolved there

[jacklevis]

I had the same issue, and as was mentioned, the Beta version fixed my problem.

I signed up for the Beta program on my phone, then after a bit, my Shield showed an update available for Plex.

The Beta fixed my problems.

[ColdDayInHell]

Do you need to have Plex Pass for this?

I logged into my Google account on my phone in bed and hit Become a Tester. I’m unable to test it on my Shield Pro as I’m in bed

[omzig10]

Confirmed the beta resolved this issue for me as well.

[railgun]

This is a new issue as well on a Shield Pro. Everything had been working flawlessly up until perhaps last week or so. PMS indicates nothing is playing. The logs don’t necessarily suggest there’s any issue as well. Was on 9.0.5.something and just updated to 9.0.6.31998 with no change.

I’ve just signed up for the beta so as soon as it comes through, I’ll update and confirm. No idea if 9.0.6 is the beta or not but not looking promising.