A possible explanation is if the plex server is connected to the internet through a VPN. From the view point of the picture tagger service, it then shares an IP with at least a few hundreds of other users – some of which may also run a Plex server with photos on it…
I’m not running a VPN.
Your ISP may have put you on CG-NAT, which has the same effect.
So why isn’t the service tied to the account instead of the IP? I don’t know if I’m subject to the CG-NAT or not. I also didn’t see this mentioned as a potential conflict, which it should be since it’s a paid feature.
I’ve checked and I’m not subject to a CG-NAT. So, that is not the issue.
I can agree that I can exclude my ISP. As I hav tested the same in my mobile service provider and also a friend of mine with a totally different ISP and the auto tagging is also not working for him.
We really need a solution here. This topic is discussed for months now and nothing happened. I have not seen a single user yet where this works.
Any updates on this? Is there any more information needed? We’re starting to feel ignored here.
No update on this.
I’ve filed it, I’ve followed up on it, there has been no engineering action taken .
The last activity from Engineering was on Jan 27th when they assigned it a development cycle stage. (whatever that means).
Having the same issue, though I havn’t found anything in the logs, but I likely just looked at the wrong place.
Also, if I didn’t lose my mind completely in lockdown, I’m sure there were tags on alot of my photos, but they are gone now.
Again, it could be, that I remember them from before i reinstalled Plex, but I’m pretty sure I also saw automatic tags after that.
For what it’s worth, this is the quickest way I found to discover what’s been successfully autotagged, short of writing python scripts.
Since filtering only has a predicate for “tag” and not “autotag”, filtering is not an option for discovering autotagged items (please correct me if I’m wrong on that). The only way to do that is by using search. Any autotag matches typed in the search box will be displayed in a search results section called “Automatic Tags” as shown here:
So, in the search box type in something common like dog/person/tree etc. It will display any matching autotags in the autotag section. I was able to drill down and scope out what’s been autotagged quickly without writing any scripts, messing with export dumps, or going at the sqlite db.
The other thing that I’m noticing is that the queue is not going down at all either. I’ve been waiting months and the numbers are still in the same range.
So -
- It’s throttled for no reason to an arbitrary number way above the amount in my library
- That number only seems to go up, if it moves at all.
it’s not about the search. The Tags are simply not created. This is from the Paris picture you see in the background.
There is a total of 878 pictures in my whole collection and not a single one gets tages. And yes ALL is enabled based on the guides…
I get that.
I’m describing how to validate. You can’t be sure you have the problem if you don’t know how to look, which has been an issue. More than a few users thought that autotags were not being generated when they actually were.
Another month and my throttle numbers have gone up. Which makes zero sense since I still don’t have a single tagged photo. Is anyone else noticing this or are your numbers actually going down?
still the same here.
This topic is open since 5 Months now and absolutely NOTHING happened.
That’s not the kind of support I expect from a paid service.
So, what are the options here? There’s no way to get direct help and there’s no way for the community to help with this since it’s not a fault of users. It sure feels like we’re not being heard and we literally paid to use this feature. To say this is frustrating would be minimizing it.
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Any update on this item? It has been a couple of months since the last reply. It seemed like there may have been a connection to the engineering team on this one, and then everything went dark.
Same here. In fact my whole photos has stopped working after this last update. They’re taking away the photo sync feature, sure, okay, fine… but photos overall needs some LOVE. WTF.
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I have just cancelled my subscription. I’m done with that after over 6 months (for me) to pay for a feature that is not working. I will go back to tag my 8000 Photos myself and keep the free server for in-house streaming -_-
And the fact they still advertise their autotagging feature on the home page starts to sound like a scam…
That would not be correct. Autotagging isn’t unavailable generally. I manage several plex installations and autotagging works exactly as advertised on all of them. I don’t dispute what users are reporting, but all software has bugs.
It’s fair for you to say that Plex has too many bugs for your tastes, that’s up to you, but that’s the extent of it.
