Bad Audio in Plex for Playstation 4

[westjgames]

Ok. Basic things here.

 

I have a Playstation 4, with which I am using Plex from a Windows Server locally networked (1GBit).
The video is a very high-quality BD-Rip. The audio is AC3 5.1, the file overall is 8GB. Very high quality everything.
 

Video looks incredible. Audio sounds like 16kbs AAC. On very fast preset. It's god-awful, and totally not what I expected. The original file's audio sounds great.

 

How do I improve the audio quality? I'm finding it bad across all my movies, TV shows and content.

[deactivated]

Hi westjgames, weird behavior! I can't think of anything off-hand which would cause the issue.

I'd like to look into this directly. Will you please make a 1-2 minute example using: https://support.plex.tv/hc/en-us/articles/201035968-Generating-Sample-Files-from-Media?Then, confirm that the sample also has the same bad audio?

You can send me a download link through direct message.

[westjgames]

I found that the issue lies with a certain audio codec I was using. After downloading some files from other sources (not disclosing where) I found some to be fine. I'm going to use some conversion software to re-encode the audio and remux it to the video.

As for uploading samples, it'd take a week to upload a sample from Australia, my net's upload is 0.2MBit!

[deactivated]

Good debugging. That's a mighty slow upload!

It would certainly help me to understand which audio codec was problematic. Will you please attach the media analysis in a direct message? Helpful nformation is here: https://support.plex.tv/hc/en-us/articles/201998867-Investigate-Media-Information-and-Formats