Bug: Downloads do not mark as played

Server Version#:1.25.6.5545
Player Version#:1.41.0.2876-e960c9ca

When watching downloaded files when the file is completely watched, the file is not marked as played.

The last 5 minutes (or so) is left as unwatched, even if the file is played until the end.

The file is deleted if the delete download option is set though.

Similar to this bug, but a different client

Just ot be clear you are playing the download all the way through, no stopping/pausing around that last 5 minutes? (just trying to reproduce). Were you online at the time?

  • Online at the time
  • Does not happen for streaming play
  • There is a webhook to scrobbler.trak.tv
  • Not pausing around the last 5 minutes

Client and server logs attached
Plex Media Server Logs_2022-02-26_04-52-44.zip (4.7 MB)
Plex For Mac Logs_2022-02-26.zip (2.3 MB)

Plex.log.zip (181.9 KB)
This client log covers 2 files that were not marked as played, there was no pausing, the files were played completely to the end and the next file started with auto play. Both had 4 minutes left when viewed in the player client

@BigWheel I have more log files if you need them :wink:

This is from a different mac with Plex for Mac Version 1.41.0.2876-e960c9ca

The file is 22m01s in length and was played to the end without pausing.
Screen Shot 2022-03-18 at 5.35.22 pm

In the log it does appear to report the file as fully played, although the client log does have an error when the file is completed

Mar 18, 2022 14:42:24.798 [0x111828600] ERROR - [Web] [QTMedia(1)] componentWillUnmount rejected: {
“type”: “[object Error]”,
“stack”: “Error: Resolved after unmount\n at file:///Applications/Plex.app/Contents/Resources/web-client/js/main-179-2511ed0d91ba1686eb4c-plex-4.74.3.22260-a068155.js:2:2473114\n at async file:///Applications/Plex.app/Contents/Resources/web-client/js/559-559-32130225e96e2e7330a0-plex-4.74.3.22260-a068155.js:2:966509”,
“name”: “Error”,
“message”: “Resolved after unmount”
}

Plex Media Server.1.log (699.0 KB)
Plex.1.log (799.4 KB)

i have not been able to reproduce this yet with the last 5 min os so still saying unwatched. there is the issue of the unwatched triangle not going away but that will be fixed in 1.42 when the interface gets update to the one the current web app has.

thanks for the new logs

one thing i did not do, which I am going to try in a bit is set the delete option after finishing episode but that afaik will only delete the downloaded file after 24hours so i can’t see how that would effect things

I agree, the delete thing is not a factor. It does seem to be affected by the size of the file, from what I have seen it leaves 10% of the file unplayed rounded to the nearest 2 minute mark, so for longer files ie

  • 140 minute file 14 minutes unplayed
  • 40 minute file 4 minutes unplayed
  • 20 minute file 2 minutes etc

at 90% is when it should mark something as played since after that is usually just credits. so it is not saving that last bit when finished for you.

@BigWheel same issue in Version 1.42.1.2926-415b0e14

@BigWheel same issue in Version 1.43.2.2949-1048d686

@BigWheel same issue in Version 1.43.3.2951-1d73e3f3

@BigWheel same issue in Version 1.43.4.2971-aa2133cc

@BigWheel same issue in Version 1.44.0.2981-e2d72ac2

ok thanks for letting me know

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