Bug: Issue displaying Collections Mac OS Plex App

[tonymdesign]

Server Version#: 1.23.3.4707
Player Version#: 1.33.0.2444-a220eae4
Mac OS - Desktop App

I have several collections set up for TV shows. but when I go to view them it just shows the regular library. Even has the alphabetical letters running down the right side.

Movie collections display correctly but TV shows just shows a duplicate of the Library Section. Any suggestions to fix this welcome. I tried uninstalling Plex and reinstalling but it did not fix the issue. Maybe there is a way to reset the configuration somehow?

added a photo to show the issue.

[tom80H]

I’ve seen a number of similar posts over the last few weeks. It appears the fix is to reset the Plex Web customizations (Settings > Plex Web > Debug → Restore Defaults).
Keep in mind… doing that will bring up the initial Plex Web setup where you need to pick your default server and pin your libraries.

[SE56]

Tom, I can definitely confirm that as a fix.

[tonymdesign]

Thank you for your response. However in Settings I am not seeing “Plex Web” maybe I am looking in the wrong place.

[tom80H]

ah… I had missed this is about Plex Media Player (not Plex Web).
It’s been some time since I’ve been using that – from what I remember, there’s a Reset Customizations options when you click on your user (at the same level that lets you access the app settings).

[Volts]

Because of the version number, I’m guessing this is the “Plex for Mac” Plex.app, not the ancient Plex Media Player?

I think one of these will do the trick:

Settings → Plex For Mac → General → Show Advanced → Reset Customization

There’s also Settings → Plex For Mac → Debug → Restore Defaults
(Debug only appears after Show Advanced has been enabled.)

[tonymdesign]

YES! resetting customization alone didn’t seem to work but I did the “Restore Defaults” then the “Reset Customization” and it worked! Thank you so much. This was driving me mad.