Having the exact same issue where previews are the correct orientation but when played on Plex with an Android TV off of a my cloud nas the video is the incorrect orientation. it’s been like this for years through different versions of hardware and different versions of software and I do believe it’s a bug and I would really love for it to get fixed.
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Hi there I’m having the same issue on my Android TV only.
*.MOV videos with the Orientation “Left Bottom” and other video parameters per attached screenshot display rotated sideways 
. See screenshot on my TV: 
*.MOV videos with the Orientation “Top Left” and other video parameters per attached: 
display fine.
Some extra troubleshooting I did. I opened up these files in the Android ‘Video’ app and the VLC app on the Android TV and they also displayed incorrectly rotated, so seems to be more an Android TV problem rather than a Plex problem. The VLC app on my PC displayed both videos with the correct orientation. Would be great if Plex could come up with a fix for Android TV’s though!
This issue persists in Android TV 8.3.1.19088-beta
I have just had my Sony Android TV 2017 model replaced with a 2020 model and this Plex Android TV video orientation issue is still there.
What’s interesting is that if I cast from Plex on my Android phone to the TV, there is no issue with video orientation.
I am also having this issue. It seems to be only with videos taken in landscape on my phone. Vids in portrait display correctly with black bars on the sides.
Whoa! Caught this one just in time. The thread would have closed in another five days. This issue was first raised about nine months ago. Since then, my Sony Android TV has undergone a major OS iteration from Android 8 to Android 9. This issue still persists in Plex Android TV version 8.8.0.21074-beta
Server version 1.20.3.3483 here
GoPro videos that have an orientation flag on them do not orient properly when cast to my tv using a ChromeCast.
This is pretty annoying especially if it has been going on as long as this thread.
Would you be able to provide me a sample and some client logs from the latest version of the app (v8.8.1) and I will take a look at the orientation issues.
Thank you. Please see attached.
2020-01-24 13.20.18.zip (3.6 MB) logging2.txt (1.2 MB)
Thanks for looking into this! Do you need more info than what I posted above?
Hi I’m having the same issue with iPhone videos playing sideways on my Sony android TV.
Plex/Sony android may be ignoring the ‘Rotation’ metadata of the video stream.
For videos I have with the tag ‘rotation: 0’, the video plays correctly. This is for videos taken with the phone held landscape.
All videos taken in portrait have the tag ‘rotation: 90’. The video plays correctly on all devices except on Plex/Sony android TV. Instead it plays rotated by 90 degrees and stretched to fit the screen. However the thumbnail and preview pictures are orientated correctly.
At the moment a fix appears to be to use ffmpeg to transpose the orientation of the pixel matrix of media files that were taken in portrait. Then the player doesn’t need to apply a rotation, although I haven’t tried it myself (hundreds of videos)! Hope this helps.
Hi there.
I’m using a Amazon Fire Stick and a Synology NAS. My videos taken vertically with my Samsung Android smartphone A50 all appear rotated in Plex on my TV: the image is in a vertical format but has been rotated so that the left of the image is down and the top is on the left.
It is OK in other applications, like DS Video from Synology or VLC.
Any solution? Is it still a bug?
There have been some discussion on this point on another plex thread, which are other forums, and folks are pointing to this issue on all Andriod Apps (e.g. VLC and Kodi as well as Plex) on certain Sony TV models. I can confirm that for myself, this is the case.
Plex forum including one poster that references RealTek hardware in Sony TV:
See posts here referencing Kodi and also references to RealTek hardware in some Sony TVs:
Also, see a thread started on the Sony website recently by someone on the github/Kodi post, which some of you may want to add your comments to:
Edit: I copied some videos that orientate correctly on PC onto USB and plugged into Sony TV to use the native Sony App on my Sony Andriod TV. They have the wrong orientation
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Hi, thanks for the gouge. Yep this seems to be caused by the Hardware accelerator in this model of Sony TV. Displaying videos in VLC had the same orientation problem as in Plex, but in VLC I could disable Hardware Acceleration and the video displayed correctly. However with Hardware Acceleration turned off the video couldn’t play without jumping around so my question is is there a way Plex can implement a software fix for this hardware bug? Kodi hasn’t responded for a year to the thread linked above.
As far as I can see there is only one through linked above to Sony, and it was started a month ago, unless I am missing something?
If not, I suggest we all post on that thread to get some attention from Sony
You’re right, I mistook the Kodi request for help in 2019 for Sony. I’ve submitted a request for help to Sony Australia a week ago and they said they’d get back to me in 2-3 business days, but that was 2 weeks ago and I’ve received no follow up so not sure they care bout this bug!
I’ve also raised a case with Sony, specifically as their native app is not working.
Mi Box S here. Same problem. But I’m using the stable version, not the beta.
But the problem doesn’t happen to the Nvidia Shield TV Pro(2019) I have, neither to the web app. Server and app have both been updated to the latest.
Any update on Sony’s response, solutions or work arounds?
I ended up giving up with Sony’s hardware. It got so slow to turn on and apps crashed. So I picked up a Firestick. Well worth the money and made using the TV a lot quicker and easier.
Anyone know the last Android tv app version where this was not a problem. I don’t have any faith the plex devs can figure out how to fix and/or implement the simplest and most basic features, this one included.
