[BUG]: Record `show` returns `unexpected error` (wrong timestamp)

[mm98]

Server Version#: 1.32.6.7371
Player Version#: 4.112.0 (hosted)

It looks like there might be a timezone bug, when clicking Record. The record modal window returns There was an unexpected error.

Aug 06, 2023 17:35:57.460 [139744847858488] WARN - [Req#6d016/Req#6d018] Invalid library metadata ID tv.plex.xmltv://episode/Spis%20med%20Nigella/2023-08-06%2019%3■■■%3A00 passed.
Aug 06, 2023 17:35:57.460 [139744847858488] ERROR - [Req#6d016] downloadContainer: expected MediaContainer element, found html
Aug 06, 2023 17:35:57.466 [139744847858488] WARN - [Req#6d016/Req#6d01a] Invalid library metadata ID tv.plex.xmltv://episode/Spis%20med%20Nigella/2023-08-06%2019%3■■■%3A00 passed.
Aug 06, 2023 17:35:57.467 [139744847858488] ERROR - [Req#6d016] downloadContainer: expected MediaContainer element, found html
Aug 06, 2023 17:35:57.472 [139744847858488] WARN - [Req#6d016/Req#6d01d] Invalid library metadata ID tv.plex.xmltv://episode/Spis%20med%20Nigella/2023-08-06%2019%3■■■%3A00 passed.
Aug 06, 2023 17:35:57.472 [139744847858488] ERROR - [Req#6d016] downloadContainer: expected MediaContainer element, found html
Aug 06, 2023 17:35:57.476 [139744847858488] WARN - [Req#6d016/Req#6d01f] Invalid library metadata ID tv.plex.xmltv://episode/Spis%20med%20Nigella/2023-08-06%2019%3■■■%3A00 passed.
Aug 06, 2023 17:35:57.477 [139744847858488] ERROR - [Req#6d016] downloadContainer: expected MediaContainer element, found html
Aug 06, 2023 17:36:02.807 [139744805702456] INFO - Request: [10.0.0.186:56751 (Allowed Network (Subnet))] OPTIONS /:/prefs (7 live) #6d00e TLS GZIP Signed-in Token ()
Aug 06, 2023 17:36:02.808 [139745070218040] INFO - Completed: [10.0.0.186:56751] 200 OPTIONS /:/prefs (8 live) #6d00e TLS GZIP 0ms 376 bytes (pipelined: 23)
Aug 06, 2023 17:36:03.042 [139744805702456] INFO - [Req#6d038] AutoUpdate: no updates available
Aug 06, 2023 17:36:06.492 [139744909015864] WARN - [Req#6d066/Req#6d067] Invalid library metadata ID tv.plex.xmltv://episode/Spis%20med%20Nigella/2023-08-06%2019%3■■■%3A00 passed.
Aug 06, 2023 17:36:06.493 [139744909015864] ERROR - [Req#6d066] downloadContainer: expected MediaContainer element, found html
Aug 06, 2023 17:36:06.499 [139744909015864] WARN - [Req#6d066/Req#6d069] Invalid library metadata ID tv.plex.xmltv://episode/Spis%20med%20Nigella/2023-08-06%2019%3■■■%3A00 passed.
Aug 06, 2023 17:36:06.499 [139744909015864] ERROR - [Req#6d066] downloadContainer: expected MediaContainer element, found html
Aug 06, 2023 17:36:06.502 [139744909015864] WARN - [Req#6d066/Req#6d06c] Invalid library metadata ID tv.plex.xmltv://episode/Spis%20med%20Nigella/2023-08-06%2019%3■■■%3A00 passed.
Aug 06, 2023 17:36:06.502 [139744909015864] ERROR - [Req#6d066] downloadContainer: expected MediaContainer element, found html
Aug 06, 2023 17:36:06.506 [139744909015864] WARN - [Req#6d066/Req#6d06e] Invalid library metadata ID tv.plex.xmltv://episode/Spis%20med%20Nigella/2023-08-06%2019%3■■■%3A00 passed.
Aug 06, 2023 17:36:06.506 [139744909015864] ERROR - [Req#6d066] downloadContainer: expected MediaContainer element, found html

The logs shows tv.plex.xmltv://episode/Spis%20med%20Nigella/2023-08-06%2019%3■■■%3A00 which is tv.plex.xmltv://episode/Spis med Nigella/2023-08-06 19:55:00 decoded. The timestamp 19:55:00 is the wrong time (should be 17:55:00) ?

Plex Media Server.log (41.5 KB)

[mm98]

Bump …

[SergeantPanda]

I am getting the same thing and have been unable to record anything for the last (at least) couple of weeks.
I assume an update broke it.

Here is some relevant logs that look just like yours:

Aug 20, 2023 21:24:56.694 [140687797312312] Debug — Request: [10.0.2.163:52142 (Subnet)] GET /media/subscriptions/template?guid=tv.plex.xmltv%3A%2F%2Fepisode%2FValley%2520News%2520Live%2520at%252010%2F1900-01-01%252000%253A00%253A00 (18 live) #4b933 TLS GZIP Signed-in Token (SergeantPanda) (Firefox)
Aug 20, 2023 21:24:56.695 [140687797312312] Debug — [Req#4b933] Downloading document http://127.0.0.1:32400/tv.plex.providers.epg.xmltv:58/metadata/tv%2eplex%2exmltv%3a%2f%2fepisode%2fValley%2520News%2520Live%2520at%252010%2f1900-01-01%252000%253A00%253A00/subscription/modes?includeChapters=1&includeMarkers=1&includeParentKey=1&includePreferences=1
Aug 20, 2023 21:24:56.698 [140688014232376] Debug — Completed: [10.0.2.163:52141] 200 GET /library/sections (18 live) #4b928 TLS GZIP 6ms 1609 bytes (pipelined: 1)
Aug 20, 2023 21:24:56.698 [140687797312312] Warning — [Req#4b933/Req#4b93d] Invalid library metadata ID tv.plex.xmltv://episode/Valley%20News%20Live%20at%2010/1900-01-01%2000%3A00%3A00 passed.
Aug 20, 2023 21:24:56.698 [140687797312312] Error — [Req#4b933] downloadContainer: expected MediaContainer element, found html
Aug 20, 2023 21:24:56.699 [140687797312312] Debug — [Req#4b933] Downloading document http://127.0.0.1:32400/tv.plex.providers.epg.xmltv:58/metadata/tv%2eplex%2exmltv%3a%2f%2fepisode%2fValley%2520News%2520Live%2520at%252010%2f1900-01-01%252000%253A00%253A00/subscription/modes?includeChapters=1&includeMarkers=1&includeParentKey=1&includePreferences=1
Aug 20, 2023 21:24:56.700 [140687797312312] Warning — [Req#4b933/Req#4b94c] Invalid library metadata ID tv.plex.xmltv://episode/Valley%20News%20Live%20at%2010/1900-01-01%2000%3A00%3A00 passed.
Aug 20, 2023 21:24:56.700 [140687797312312] Error — [Req#4b933] downloadContainer: expected MediaContainer element, found html
Aug 20, 2023 21:24:56.700 [140687797312312] Debug — [Req#4b933] Downloading document http://127.0.0.1:32400/tv.plex.providers.epg.xmltv:58/metadata/tv%2eplex%2exmltv%3a%2f%2fepisode%2fValley%2520News%2520Live%2520at%252010%2f1900-01-01%252000%253A00%253A00/subscription/modes?includeChapters=1&includeMarkers=1&includeParentKey=1&includePreferences=1
Aug 20, 2023 21:24:56.701 [140687797312312] Warning — [Req#4b933/Req#4b95a] Invalid library metadata ID tv.plex.xmltv://episode/Valley%20News%20Live%20at%2010/1900-01-01%2000%3A00%3A00 passed.
Aug 20, 2023 21:24:56.701 [140687797312312] Error — [Req#4b933] downloadContainer: expected MediaContainer element, found html
Aug 20, 2023 21:24:56.702 [140687797312312] Debug — [Req#4b933] Downloading document http://127.0.0.1:32400/tv.plex.providers.epg.xmltv:58/metadata/tv%2eplex%2exmltv%3a%2f%2fepisode%2fValley%2520News%2520Live%2520at%252010%2f1900-01-01%252000%253A00%253A00/subscription/modes?includeChapters=1&includeMarkers=1&includeParentKey=1&includePreferences=1
Aug 20, 2023 21:24:56.703 [140687797312312] Warning — [Req#4b933/Req#4b968] Invalid library metadata ID tv.plex.xmltv://episode/Valley%20News%20Live%20at%2010/1900-01-01%2000%3A00%3A00 passed.
Aug 20, 2023 21:24:56.703 [140687797312312] Error — [Req#4b933] downloadContainer: expected MediaContainer element, found html
Aug 20, 2023 21:24:56.703 [140688016341816] Debug — Completed: [10.0.2.163:52142] 400 GET /media/subscriptions/template?guid=tv.plex.xmltv%3A%2F%2Fepisode%2FValley%2520News%2520Live%2520at%252010%2F1900-01-01%252000%253A00%253A00 (18 live) #4b933 TLS GZIP 8ms 509 bytes (pipelined: 1)

[SergeantPanda]

I did just notice that I have something stuck in the “Agenda View” that does also show up in calendar view if I go back. This is from August 2nd so I’m assuming it has been broken since then.

I do not know how to manually clean that up or if it is even the issue.

Also, more people having the same issue: Cannot add new recordings to live tv/dvr - #3 by kumibrr

[mm98]

Bump …

[mm98]

So are Plex just gonna ignore this bug and keep silent. At least acknowledge, that someone at Plex has seen or noted this? DVR recording / schedules (with xmltv) has been completely broken for more than 2 weeks.

Why would anybody pay for a Premium feature when it isn’t even working as adverticed?

The ability to record broadcasts (e.g. DVR) is a premium feature and 
requires an active Plex Pass subscription. 

Cannot add new recordings to live tv/dvr

Server Version#: 1.32.6.7371 Player Version#: N/A When trying to schedule a recording in Live TV/DVR i get a pop up with an “There was an unexpected error” message. Also scheduled recordings dont show up even though there is an episode within the next 7 days. This has only started happening since the latest update.

DVR not working "expected MediaContainer element, found html"

Server Version: 1.32.6.7371 Player Version: 8.22 (6477) Tuner Make/Model: xTeVe Guide/Lineup name: xTeVe Using XMLTV?: Yes Channel number/Name: Most of them Hi! I’ve been trying to set up the DVR function, and it works for some shows in some channels. I guess the problem is in the EPG data that’s coming from my provider. Though I’d like to be able to record shows and sport events, even if the data that identifies it is missing some properties. The errors I’ve got using the Apple TV app w…

I honestly don’t care how long it takes to fix, but the complete silence is … speechless

[Grooverider2016]

To be fair to Plex it is a beta product as the current public version works fine. I would think that someone should have responded to what is a major bug in the latest beta at least to say it will be fixed in the next beta release or something along those lines.

[mm98]

I do know it is a beta version (been using plex for ages), but that doesn’t mean (in my opinion) that you can simply “ignore” the people doing some of the testing. I’m a dev myself (+25 years), so I know there can be busy periods … but still, it is a 5 sec task to write is noted (or just any response).

[Grooverider2016]

yep i agree with you. We expect issues but equally there should be a proper bug fix list where beta testers can register bugs and track them with Dev updates on what is happening

[mm98]

@Grooverider2016

beta testers can register bugs and track them with Dev updates on what is happening

I don’t think this will ever happen. There has been lots of discussions about this. Buglist isn’t public and I don’t think it ever will be. So this is the only option (to shout a little louder). Since reporting or general support is only trough this forum. Which I’m fine with, if there is a reponse also - in a fair timeframe (for both sides).

[DaveM]

Just another me too

I’ve discovered that it only happens for me with spaces in the name of the show. Rolling back fixes it.

[mm98]

Ohh well, I guess it is time to go back to stable. Since bug reporting obviously doesn’t change anything.

[sa2000]

See Unable to schedule a recording - #5 by sa2000

The issue is in the beta and is being fixed. It affects xmltv scheduled recordings

[sa2000]

A fix for the xmltv scheduling recordings issue has been released in beta 1.32.6.7468

Plex Media Server

Note: This version has been temporarily rolled back. We will update this as soon as it’s brought back. For more information, see this thread. Plex Media Server 1.32.6.7468 is now available to Plex Pass users in the Beta update channel. FIXES: (Agents) Some attributes were missing from legacy agent api responses (#14436) (Analysis) MP4 Atom Parsing could fill logs (#14418) (Automatic Scanning) Symbolic links with missing targets could cause changes to later entries in a directory not to be de…