[BUG - Won't fix] Upload from iOS doesn’t work

[contact_maciejtreder_com]

Server Version#: 1.18.3.2156-349e9837e Jan 14, 2020 (NetGear Nighthawk R9000)
Player Version#: 6.10.1

First question: Where can I ask for a refund for the Flex Pass (lifetime!)?

Second: Is the team going to fix any of these issues?:

Camera upload not working on newest iOS

Hi. Have 2 iPhones in the family. One of the phone’s suddenly don’t work with the camera upload anymore. I have tried creating a new album and re-upload everything but it don’t work. The scanning process starts and when the scanner reaches around 45% it stops and just saying “waiting to upload” but nothing happens. This happens on a new album created or on the old one. I have tried to look in the temp folder of my Plex Media Server, but there is nothing. I have tried un-installing the app, re-…

Camera upload iOS Not working

Server Version#: 1.18.0.1944 Player Version#: HI, my Camera sync doesn’t work at all. It refuse to start sync. Tried both with my iPhone XR and my Ipad Pro both with latest software versions. Tried with my Android also just for testing and that is working fine. Any ideas? Sorry if my question is placed in the wrong section. Please let me know.

[I can’t even share more links, where you leave ppl with their problem because I am a new user → great move Plex!]

I’ve registered ~week ago, bought Flex Pass lifetime, and right now I am tired of trying to make my pictures uploaded from the iOS device. Where can I ask for a refund? I bought software which doesn’t work.

I won’t even share a screenshot of my phone saying “Waiting to continue uploading”; over a hundred people before me already did that.

I was reinstalling the server a couple of times. I tried to create a new folder, place there already uploaded files manually and continue upload from my phone. Nothing works. I am tired.

[contact_maciejtreder_com]

But still, I can leave links here

https://forums.plex.tv/t/camera-upload-not-working-on-newest-ios/227834
https://forums.plex.tv/t/bug-plex-for-ios-camera-upload-not-working/341822
https://forums.plex.tv/t/camera-upload-ios-not-working/478760
https://forums.plex.tv/t/plex-camera-upload-stopped-working/311462
https://forums.plex.tv/t/camera-upload-not-working-since-newest-ios-app-version/233120
https://forums.plex.tv/t/camera-upload-not-working-with-existing-library/516166
https://forums.plex.tv/t/camera-upload-not-uploading-in-the-background/194044
https://forums.plex.tv/t/camera-upload-not-working/404057
https://forums.plex.tv/t/camera-upload-not-working-in-ios/377827
https://forums.plex.tv/t/bugs-ios-camera-upload-issues/161527

Camera upload not working (auto)

Hello, i have both server and android apps updated, i have the plex pass and the feature that i want the most is not working. I take pictures and they are never uploaded automatically to the server, i have or open the app and start the upload process or some times just open the app (android)

https://forums.plex.tv/t/bug-plex-for-ios-camera-upload-not-working/341822
https://forums.plex.tv/t/camera-upload-not-uploading-in-the-background/194044
https://forums.plex.tv/t/camera-upload-not-working-automatically/293585
https://forums.plex.tv/t/camera-upload-no-longer-working/434117
https://forums.plex.tv/t/plex-camera-upload-stopped-working/311462
https://forums.plex.tv/t/plex-ios-camera-upload-uploading-bizarre-wrong-format/468236
https://forums.plex.tv/t/camera-upload-stopped-working-on-ios-no-libraries-found/274424

[beckfield]

Scroll to the bottom of this page and click on “Billing Questions” to request refund.

[contact_maciejtreder_com]

Thanks. I think that’s the best and quickest solution for this issue

[ChuckPa]

If I may inquire?

I see a lot of links but do not find an initial thread.

I see links to many old issues which were solved long ago. There is nothing gained by linking old, solved, issues.

If I can see actual, current, log files?, then there is a way to move forward — unless the decision to cancel and remove the software has already been made.

I am asking because I have several iOS devices and do not have any issues with photo upload. Before posting here, I uploaded all 5000+ photos in my phone again.

[contact_maciejtreder_com]

Plex Media Server Logs_2020-04-26_22-12-26.zip (2.4 MB)

[ChuckPa]

thank you for the logs.

I’ve found a major problem.

Apr 26, 2020 22:00:42.593 [0xb207d460] DEBUG - NetworkInterface: received Netlink message len=200, type=RTM_NEWLINK, flags=0x0
Apr 26, 2020 22:00:42.593 [0xb207d460] DEBUG - NetworkInterface: Netlink information message family=0, type=1, index=22, flags=0x11043, change=0x0
Apr 26, 2020 22:00:42.593 [0xb207d460] DEBUG - Network change.
Apr 26, 2020 22:00:42.593 [0xb207d460] DEBUG - NetworkInterface: Notified of network changed (force=0)

This network change occurs 2965 times in “Plex Media Server.log” alone, for a grand total of 19,486 occurrences in the ZIP file provided.

If this device has a static IP address, there is a cable problem.
If this device is the DHCP server OR a DHCP client then there is a major configuration error / software problem in the device itself which interrupts the network.

Every network change interrupts data transfer.

[carlsen2dk]

Hi

I did find the solution my self. I tested the upload to my synology instead and found that an OLD video was causing a issue to the upload. I removed the video (transferred from and old iphone) and the upload went perfect.
Since that I havent had any issue with the camera upload.