Buying Tidal HiFi through Plex creates a 41% price increase. Is this intentional?

Thanks to some helpful chaps I learned that I was just getting lost in the myriad of Plex websites related to Tidal. I can link my accounts and still pay separately assuming that I have an existing Plex Pass subscription (including the lifetime version) as described by @OttoKerner via https://plex.tv/users/other-services. However so far it seems like I don’t get any features from Tidal in Plex aside from the most basic once such as playing back a song, an album and and an existing playlist. So again unless I’m getting misinformed by outdated Plex articles and support pages it seems like Tidal linked accounts without the payment going through Plex is fairly useless. So to a certain degree the original question still stands. Do we need to pay this extra Plex tariff on Tidal if we want an integration with anything resembling the advertised features?

— Original message for context —

Living in Norway Tidal HiFi costs 199 NOK per month if you pay them directly. If I want to get the, “DISCOUNTED”, price offered by Plex I pay 25 EUR instead. This is equivalent to about 281 NOK.Is it just me or does it seem weird that the discounted Plex price effectively increases my costs by 41%?

I’m also curious to see what this looks like in your local currency, because for all I know the current Corona crisis may be impacting the exchange rate here. Still 41% is a pretty insane difference and i highly doubt the Norwegian Krone has fallen that much compared to the Euro since the crisis began.

Also as a feature why the hell can’t I just link my account yet keep paying Tidal directly? Seems like this should be a voluntary discount offer and not a forced one if you ask me. I am aware that there is a specific subsection for requesting features, but I’m raising this question more to see if anybody knows if there is some technical reason why you need to pay for Tidal through PLEX to get the benefits and if that is somehow related to the price difference. Cause my understanding back when this launched was more along the lines that pricing should be unchanged from Tidal, but that you via PLEX had the benefit of combining your own lossless files with Tidal’s HiFi audio offering.

But you can: https://plex.tv/users/other-services

If you buy the subscription through Plex, you will also get some or all Plex Pass features as well (depending on which Tidal tariff you choose).
https://www.plex.tv/transfer-tidal-subscription-page/?transfer=tidal#

Plex won’t be able to follow any special offers Tidal will do in your local market. They have a fixed deal with Tidal. So it is up to you to decide if the value added from the Plex Pass features is worth it to pay the higher price.

This is the issue. I already have a Plex Pass subscription as I bought the lifetime pass 2-3 years ago. My understanding was that the lifetime Plex Pass subscription was a one off way of paying for every feature the regular Plex Pass subscription would get you. I mean it honestly looks like they just added this feature and then proceeded to forget completely that their lifetime Plex Pass subscription was a thing. Alternatively if this is for some weird reason not covered by that lifetime subscription offer then at least provide an option were I can just pay a 1-2 Euro fee per month to maintain my Plex and Tidal integration as opposed to forcing me to pay Tidal through Plex because these price differences are just insane given that the only benefit here is getting everything in one interface.

Use my first link above to link your existing Tidal account to your plex account.

Just to be clear this is the page you are referring to:

So if I sign up for HiFi here then Plex won’t charge me 25 Euro for Tidal each month? because absolutely everything on this page is making it clear, at least to me, that I’m transferring a subscription from Tidal to Plex and not merely linking accounts. As I have tried to explain earlier this is obviously not an option at a 41% price increase. I don’t understand how that is not clear based on what I have already written in my previous posts.

Also how does a 1 USD discount work when I have payed for a lifetime of Plex Pass upfront and thus have no recurring costs for my Plex Pass subscription. Is Plex gonna give me store credit on the Tidal subscription? Not that this would matter as it still just reduces the cost by a few percent.

Honestly this whole “offer” seems like somebody took a good idea and then handed the execution over to a trainee working a summer job between high school semesters :stuck_out_tongue:

The first link he posted: https://plex.tv/users/other-services

Thx @Noah0504. Was sure i had pressed that, but I clearly hadn’t. Sorry @OttoKerner for nagging you when the fault was my own :slight_smile:

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Hmm. Has anyone of you tried using this with a purely linked Tidal account. It seems that the only thing I can do here is play a song, an album or an existing playlist. I can’t even create and add songs to my exsisting Tidal playlists. Also adding music to my library and thus combining data from my server with Tidal seems to be off the table. I read an article, which I now can’t find again, stating that this was a known limitation that would be fixed soon. Hoewever this article mentioned a release of version 1.15.xxxx of the server. That’s pretty old by now.

The best article I found right now is this one: https://support.plex.tv/articles/an-intro-to-tidal-with-plex/. However this only states: “Augmenting” an existing Plex music library with TIDAL content requires running Plex Media Server v1.14.0.5470 or newer.

Funny, I was just having the same issues. I took advantage of a TIDAL promotion, so I linked that account with Plex. The subscription is not through Plex.

I documented it here:

I described it finally working as intended in the last post there. I’m not sure exactly what did it, but I know that I upgraded to the latest PMS beta and then unlinked and re-linked my TIDAL account. After that, I eventually noticed everything working perfectly.

Yeah this just magically started working for me as well. The only thing I can imagine me doing that may have changed anything was opening Plex via the button in the email I got after I linked everything up. No idea why this would matter :stuck_out_tongue:

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The only small annoying issue I see now which may be a bug but also may just be how Tidal is integrated with libraries on the server is the rating system. For some reason whenever I add Tidal media it shows up in the library as unrated even if I have given it a star rating before “copying” it. From my understanding these ratings are stored as metadata which is independent of the libraries. If so I would expect that any rating followed the specific track no matter where it was stored and regardless which quality it was stored in.

This is probably a marginal feature for most, but I use the rating system to create dynamic libraries with everything I like from my collection as I rip every disc i buy in it’s entirety. I guess there may be a way to solve this by just splitting the libraries in two and then creating a dynamic playlist that just takes everything from the Tidal library and merges it with the 1+ star tracks from my own files. That said this would still be a little bit annoying as it limits my ability to add full albums with the intention of going through and rating them later.

Anyways it’s getting late here in Norway. Have a good one guys and once again thanks for all the assistance :slight_smile:

I always mean to start rating my music, but I just never do. I’m more of an album only listener, so I don’t do much playlist creation, but I can see how this would be annoying!

Maybe someone from Plex can look into it!

Anyway, glad you got everything else working! Take care!

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