Tidal Integration Issues

[Noah0504]

Using server version 1.18.8.2527.

I took advantage of a TIDAL promo to signup and have it linked to Plex. After enabling music under Online Media Sources and linking my TIDAL account with Plex, I restarted PMS and also my clients as suggested in one of the support articles (https://support.plex.tv/articles/adding-tidal-subscriptions-to-plex/). TIDAL would now show up as a library source, but the My TIDAL page wouldn’t work and songs would only play for 30 seconds.

After pulling my hair out, I found people having a similar issue here on the forums and after trying their suggestions, I can confirm that for each device I want to work with TIDAL, I have to sign out, remove it from my list of authorized devices and then sign back into Plex on the device.

If I add a TIDAL album to my music, it shows in my library just fine, however, all of the songs show preview next to them. If I try and play the song from the web client, I will initially see the length of the song as 30 seconds, but then it will change to the actual length of the song and will play the full song. When playing on the Roku, I get this:

You can see it plays the entire song as well, but it also shows it is a 30 second preview.

It’s been awhile since TIDAL integration was announce, and I know there have been some major changes to music as a whole, but I thought browsing local music would bring in TIDAL supplementation. For instance, if I only have 1 Adele album, when browsing her artist page, her other albums would be shown as TIDAL albums. Is there a change I need to make for this to happen? (https://support.plex.tv/articles/enhance-a-plex-music-library-with-tidal/)

Also, why is music the only Online Media Source that doesn’t have an option to disable for managed users. I have Movies and TV enabled for all, but podcasts enabled only for my user.

Other than that, I can see myself keeping the TIDAL subscription. I was hoping I’d be able to edit metadata when artists or albums were added from TIDAL to my music library and I can!

[Noah0504]

Also, is this accurate?

This is an album I have added to my music library from TIDAL. I’m currently subscribed to TIDAL HiFi, so I wouldn’t expect the audio to be AAC.

I came across this thread (Content From Tidal Added to Plex Music Library - AAC?), but there was never any resolution. I did sign up for TIDAL separately to take advantage of a promo. Is that still causing issues?

[Noah0504]

This isn’t exactly getting buried, but I’ll give it a bump nonetheless.

It doesn’t appear that I’m alone in having these issues with TIDAL in Plex, and, as always, I’m willing to provide whatever other information I can if it will help.

At the end of my promotional offer, I’d love to keep a TIDAL subscription, but it’s really dependent on whether or not Plex integration works as intended. It’d be a great supplement to my music library that’s already in Plex.

[Noah0504]

…and everything is now working.

I’m not sure exactly what did it, but I think it was unlinking and re-linking my TIDAL account from Plex. I had already tried this a few times when I was first having the issues, but this morning I did it after installing PMS 1.19.1.2589.

I did have to remove previously added albums from my music and re-add them to solve the preview issue demonstrated above.

TIDAL is also working perfectly on my Android tablet without having to reauthorize the Plex app.

The dashboard still shows “Unknown (AAC)” when playing a TIDAL track added to my music, but the player controls is showing the “HI-FI” notification, so I assume it’s playing the correct quality.

(I’m going to mark this post as the solution.)

[Jason_D]

My dashboard show “Unknown AAC” as well and “HiFi” in the player notification but when I check through the new “Plex Dash” app it says “AAC (320 kbps)”.

Tidal HiHi subscription paid for through Plex and music has been added to my library from TIDAL. Currently playing through Plex on Windows.

[Noah0504]

I’ve noticed the same thing. I do see that in Plexamp it says the audio is FLAC. I’m not sure if this is just a limitation for the dashboard and streaming TIDAL tracks or not.

[Jason_D]

Playing TIDAL tracks through my car stereo via Bluetooth (waste of lossless, I know) the Playback Info showed it as FLAC. Couldn’t check the Plex dashboard as I went.

It all seems a bit random.

[Jason_D]

Checked the dashboard and it showed in the dashboard as AAC 320kbps whilst the player showed it as FLAC. One of them must be wrong. Hopefully the dashboard!

[Noah0504]

Yes, that’s exactly what I’m seeing as well. Hopefully we can get some clarification! Right now, I’m thinking the dashboard is probably incorrect.