Can not find my Library and server

Plex Media Server
1

Server Version#: 1.30.1.6497-7000
Player Version#:

Using Synology DS1621+ w/ DSM 7
Server has run excellent for 1 year and I can use plex every day until today gets trouble.
Once I login to plex today, My account has no Library. I can still access to other people’s library, but I cannot see my library and my server (KUAN_NAS).

image
image1175×425 23.8 KB

image
image303×690 33.3 KB

And other people which already can access my library still can access, which means I am the only one cannot access to my Library.
After that, I check the log. The Primary server of my log is not my IP. How can I change it to the right IP?

This is the wrong IP.

螢幕擷取畫面 2022-12-17 213903
螢幕擷取畫面 2022-12-17 2139031138×556 21.9 KB

This is the right IP.

螢幕擷取畫面 2022-12-17 213806
螢幕擷取畫面 2022-12-17 2138061100×572 15.4 KB

2

I look at Plex.tv.

I only see KUAN_NAS.

If this is the server you are missing:

Using DSM 7, you can reclaim it with the package.

3

Yes I am missing KUAN_NAS.
However, when I am reclaiming, I haven’t seen the code.

image
image1160×457 5.23 KB

4

go to https://plex.tv/claim in your browser.

You can sign in and get one there.

If the page is not displaying, you have a problem with the browser ?

5

I found that I cannot even login plex in incognito browser in the same internet environment, but the other website can access.
I think this might be the main problem why my server is down. And because of that, I still cannot reinstall although I get claim code from other internet environment devices.
However, I am still confused why I didn’t change any internet settings and it cannot access to any plex service right now.

6

Do you have another browser you can use?

I’m sorry but if you can’t log into https://app.plex.tv, there’s nothing which I can do from here.

I do suggest Confirm all the networking (DNS and Gateways) is configured correctly.

7

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.