Can’t claim server on Synology DS218+

Plex Media Server NAS & Devices
1

Hi all,

I’ve been trying all yesterday evening to connect to PMS on Synology DS218+.

The issue started when I moved house. First I got the ‘no soup for you’ error on my media which I somehow resolved - can’t remember exactly because I tried so many things.

Now I can’t claim the server.

The things I’ve tried are:

  1. made sure DNS is the same as gateway on Synology network settings. (192.168.1.1)
  2. deleted library folder
  3. signed out of PMS, stopped PMS and renamed preferences.xml and restated PMS
  4. I changed the IP range to 192.168.1.xx from 192.168.0.xx to match my old IP range.

My Synology can access the internet because I’ve updated packages whilst waiting for PMS to reset.

Could someone help me please!

2

I’ve also tried updating PMS from the website download but when I manually add the package I get an error that it’s not supported (or similar).

I’m attaching some screenshots:

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4

Hi Trumpy81, I’ve tried to follow many of your answers on other threads!

Attached please find the log file.

Thank you :slight_smile:Logs.zip (706.2 KB)

6

Thank you for your message.

I tried rebooting all devices, including access points and modem/router and restarted PLEX. Still no luck unfortunately.

What I am finding strange is that I can watch webshows so it must be connecting to the internet right?

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Firewall on Synology is disabled:

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Is there anyway I can do a completely clean install of Plex? As when I uninstalled and reinstalled it saved all previous settings. Would this help?

Thank you

7

So i’ve just noticed that I am not able to ping outside of my modem.

I managed to ping the modem itself on 192.168.1.1 but I have not been able to ping www.google.com. What is weird is that I managed to update a package whilst the ping was failing… so unless the packages are automatically downloaded, stored locally but not updated I am guessing it means I have some form of internet connected?

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8

Another update:

I changed the DNS and alternative DNS settings on Network / General / Manually configure DNS server to 8.8.8.8 and 8.8.4.4 respectively and Plex claimed the server immediately. So it does seem to be a DNS issue.

Now my question is this, why can’t I set the DNS server as my modem on 192.168.1.1 which has an automatically configured DNS? I also tried manually overriding the DNS on my modem to 8.8.8.8 and that also failed.

Is it wrong to manually override the DNS settings from the NAS and have them direct straight to google DNS instead of my modem? One of the things people kept repeating on other posts was to ensure that the default gateway and DNS server settings on the Synology are the same IP address…

Appreciate any reply :slight_smile:

10

Thank you for your help!

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