Can't claim server / No remote access

Plex Media Server NAS & Devices
1

Server Version#: 1.30.1.6497-7000 on Synology DS216Play
Player Version#: web

Plex Media Server Logs_2022-12-28_17-27-39.zip (189.6 KB)

Hello,
Today I suddenly had a problem connecting to my ‘old’ PMS on the same NAS.
I thought it was a good idea to uninstall PMS from the NAS and reinstall with a new server.

I manually installed the latest version of PMS on the NAS. It says there’s an update, but I have the latest version installed. After several attempts I’m able to log in to the server. I can’t get it online. It says I have to log in. I am logged in…so I don’t understand.
The port forwarding rules 32400 on the router haven’t changed.

I also can’t claim the server. I can click on the button and for about a minute there’s something spinning and than I can click on the button again. Nothing happends.

Please help.
I’m not that technical kind of guy. PMS worked fine for the last years.

2

Dec 28, 2022 17:14:40.525 [0x717b1d44] WARN - [HttpClient/HCl#6] HTTP error requesting GET https://plex.tv/api/v2/user/privacy?X-Plex-Token=xxxxxxxxxxxxxxxxxxxxe host name) (Could not resolve host: plex.tv)

The NAS cannot communicate with systems at plex.tv.

Verify your Internet connection is working and stable.

Try restarting your network devices

  1. Shutdown the Synology
  2. Shutdown your Internet modem/gateway/router and any switches/etc between the gateway and the NAS.
  3. Starting with the Internet gateway, restore power, working “from the wall out” towards the Synology. Wait for each device to fully boot and come online before powering on the next device.

Other things to check:
Make sure the NAS’ default gateway is correct.

  1. Login to the NAS
  2. Control Panel → Network → Network Interface
  3. Edit the interface, choose IPv4

If not already doing so, use a public DNS server such as 1.1.1.1 (Cloudflare), 8.8.8.8 (Google), or 9.9.9.9 (Quad9).

  1. Control Panel → Network → General
  2. Preferred and Alternate DNS servers?

Make sure the NAS has the correct time.
This also verifies DNS is working correctly.

  1. Control Panel → Regional Options → Time.
  2. Make sure the time zone is correct.
  3. Choose to Synchronize with NTP Server.
  4. Pick a desired server: pool.ntp.org, time.nist.gov, time.google.com.
  5. Click Update Now.
  6. It should synchronize with the time server and return status = Normal.
1 Like
3

Thanks! In this case the problem seemed to be the DNS preferences on the NAS.
It was, unless DHCP, referring to a former unifi controller.

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