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Is the Synology running DSM 6 or DSM 7?
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What is the IP address of the Synology?
It should be an RFC-1918 compliant address
10.x.x.x; 172.16.x.x to 172.31.x.x; or 192.168.x.x -
What version of PMS is installed on the Synology?
DSM version is available via Synology Control Panel → Info Center
IP Address is available via Synology Control Panel → Info Center → Network
PMS version is available via Synology Package Center
In the list of installed applications, click on the Plex icon. Do not click on “Open.”
