Server Version#:1.21.0.3711-b509cc236
Player Version#:4.43.4
I cannot access plex.tv only on my specific PC. I can access it on my phone and other PCs all on the same network. Local play from the web app works fine, but remote play does not work as it requires me to log in to Plex, which is not working. I can’t access the plex downloads page or sign in to plex. A few other people have tweeted at Plex with similar issues and their response is always to try a different DNS, and after installing 1.1.1.1 I still had the same problem. I’m a newbie when it comes to networking stuff so any help would be greatly appreciated. I’ve attached the logs if they’re helpful.
I’ve tried both chrome and Edge, both in private mode and got the same result. The “checking for updates” piece of the local web app also times out. It seems like all Plex API calls are being blocked for some reason.
Do you any antivirus or firewall apps that might be blocking things? Can you access our website https://www.plex.tv from any other device at all like smart phone while on cellular?
I use a VPN but have that disabled, I also disabled windows firewall to see if that would help and no dice. I can access it on my phone and even on another PC on the same network, it really seems to just be an issue with this specific PC.
yeah the downloads page tries to sign you in because there are more options for subscribers.
when on the main age in chrome right click somewhere on the page and choose “inspect” then choose the Console in the inspector. then try to go to the downloads page and the console should display any errors while trying to load the page.
( if you see a “token” in the console log do not post the token here)
Nothing really substantial in the console logs, just timeout errors. I tried to test an HTTP GET on https://plex.tv/api with a Desktop API client and got a timeout there as well.
The Tracking prevention that shows on the first line might be it. I think that was recently-ish added to chrome earlier this year. might be making cookies not work. ( Edge is also based on chrome)
Hm I tried it in Firefox and still no dice. I couldn’t reach the plex.tv/downloads site and accessing the web app through Firefox gave me the same error when trying to check for updates: “Something went wrong. Please install manually” but then of course the downloads page doesn’t load.
I’m still hesitant to believe that it’s a browser issue, I used the program Insomnia to test an HTTP GET call to the plex API and still got a timeout error.
That was it for me and I feel like a fool for not checking the hosts file earlier. I had entries in there from back when I used PIA and had to enter items in there to allow Plex to bypass it.
