Cannot claim plex server

Plex Media Server NAS & Devices
1

Server Version#:1.32.7.7621
Player Version#:

i just updated my network (from BT to Orbi), and pretty much everything is working great - apart from plex.
i cant see my server.
plex server is installed on QNAP NAS, latest version,
in frustration, i deleted earlier installation, which worked fine before network update.
now i am unable to claim plex server- i click the button and nothing happens.

2

When you uninstall on QNAP, you delete ALL the metadata.
You must start over as a new server.

First go to https://app.plex.tv/desktop/#!/settings/devices/pms

Find the server you just deleted and REMOVE it

Next, Reload the browser with CONTROL + F5
(or close the browser and reopen it)

Now you will be able to claim and setup a new server instance on the QNAP.

3

Thanks for the reply, I didn’t mention in my post that I had already removed the server instance from my devices.

4

plex
plex981×510 43.7 KB

i click on ‘claim server’ and nothing happens

1 Like
5

Please upload a zip with the PMS Logs

6

thx, logs attached
Plex Media Server Logs_2023-11-09_16-13-37.zip (2.1 MB)

7

Your NAS cannot connect to Plex.tv

Nov 09, 2023 13:24:28.155 [139907585399608] DEBUG - [DriverDL/ivd/GetFile/HCl#1] HTTP requesting GET https://downloads.plex.tv/intel-vaapi-driver/ivd-114-linux-x86_64.zip
Nov 09, 2023 13:24:28.181 [139907583290168] WARN - [HttpClient/HCl#1] HTTP error requesting GET https://downloads.plex.tv/intel-vaapi-driver/ivd-114-linux-x86_64.zip (7, Couldn't connect to server) (Failed to connect to downloads.plex.tv port 443 after 24 ms: Couldn't connect to server)
Nov 09, 2023 13:24:28.181 [139907581180728] ERROR - [DriverDL/ivd] Component download failed: Request to 'https://downloads.plex.tv/intel-vaapi-driver/ivd-114-linux-x86_64.zip' failed with code -7

The most common causes.

  1. DNS failure.

  2. Routing - Gateway address incorrect / The NAS cannot get to the internet.

  3. Less common but also possible is: Date/Time clock of the NAS is out of sync with world time clock.

8

Awesome - thank you.

The default gateway has been incorrectly assigned.

All is well :sunglasses:

9

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