Hi…
I have reinstalled Plex on my QNAP server as I kept getting an error about not being able to find the server. (Plex has worked well for over a year on this system but stopped working a few days ago.)
The reinstall seems successful, but I cannot ‘claim the server’. Have checked the FAQ, but it refers to a fresh install, which isn’t the case here?
Server Version#: 1.16.3.1402
Player Version#: Version 3.104.2
What’s the IP Address of your QNAP, as well as the workstation you are trying to claim it from?
Any error msg?
Please restart PMS, retry, and then upload a zip with the PMS logs
Thanks for the quick reply Dane…
My IP is: 192.168.1.64
My QNAP’s IP is: 192.168.1.87
When I go to ‘debug’ in Plex, it’s not offering me the option of downloading a zip, but it does let me ‘view’ the log, so I’m uploading that here.
Also, after rebooting the QNAP, my error has now changed. Although QNAP says it’s started the Plex server, when i go into it on the AppCenter panel and click ‘open’, a Plex window opens in the browser, but that window says it can’t see any server at all now, rather than the ‘cannot claim server’ error I was getting before the reboot.
plexlog.txt (28.3 KB)
Wrong log…
Install this: Create a share for Plex Library Directory
After been installed, you’ll find a new share
In that, there’s a directory named logs
Zip that and upload
Done…
PMS Plugin Logs.zip (401.0 KB)
You are having timeouts towards plex.tv
What’s the DNS and default gateway set to on your QNAP?
And seen multiple times, that using Google DNS is a way forward. (8.8.8.8)
DNS set to: 192.168.1.254, and secondary set to: 8…8.8.8
The ‘default gateway’ setting is set to: “The system will automatically detect adapters that can connect to the internet and set one of them as the system default gateway”. (It says in blue text lower down that the system default gateway is now ‘Adapter 3’.
Switch DNS around, and then in the AppCenter, stop and start PMS
And FYI: Until claimed, you can’t use the Open button in AppCenter, since that defaults to https, but until claimed, only http is running on the PMS
Huh…Two interfaces with same IP!
Remove/Edit Interface 1, since this might be it!
That seems to have done it! Thanks a lot Dane!
I was 4 days trying to claim a server. Days of reinstall. And changing hardware. Even factory reset phone.
What worked for me thanks to this thread…
Ubuntu 16.04
Sudo nano /etc/network/interfaces
Added Googles dns server 8.8.8.8 4.4.4.4 to the file. Restart the network and boom I can claim the server.
Hope helps someone
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