Cannot delete subtitles

Server Version#: 1.15.4.993

If I try to delete a downloaded subtitle for a movie it always fails saying “There was a problem deleting this stream.”. The HTTP request returns 403 Forbidden with no additional information.

I searched the logs (with verbose and debug enabled) and nothing useful showed up (besides logging the request).

Same issue here

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This is still happening with 1.15.4.994
It’s not only for NAS, it’s happening to me when using the docker image (plexinc/pms-docker)
I can delete other media items without issues, the error is just happening for subtitles

This thread needs to be moved to the appropiate board, it’s a broader issue rather than a synology specific bug.

An update: this only happens to subtitles automatically downloaded by the agent, subtitles got from using the search functionality can be deleted without issues.

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Found a workaround:

  • Disable / adjust opensubtitles agent
  • Refresh metatada of the movie
  • Restore opensubtitles agent
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