Server Version#:1.21.0-3744
Player Version#:
After the password breach, I changed my password and lost access to my server. I have uninstalled and reinstalled the server, cleared my browser cache, and still cannot get it to see the media server. It just says “no soup for you, you do not have access to this server”. I triple-checked that the permissions have not changed. I am not a techy guy so any explained help would be greatly appreciated.
You will need to reclaim the server first. Here’s an article on how to do that: What if Your Plex Account Requires a Password Reset? | Plex Support.
1.21.0-3744 was for DSM 7 beta only.
It is now obsolete but Synology hasn’t / won’t update Package Center.
After it’s done, if you still don’t have PMS visible.
Uninstall with the “KEEP” option (first choice radio button)
Reinstall the same SPK again (the one you just installed).
– Choose the “Install using Plex Claim Token” radio button
– Click “Get Plex Claim Token” link.
– A browser tab will open.
– COPY the token it gives you (it will be in your browser)
– Return to the installation tab
– PASTE the token in the small box on the installation menu
– Click NEXT and DONE.
PMS will now be installed again
– While installing (the only time we can do this),
– The installer will communicate with Plex.tv and obtain new server credentials for you
– Those credentials will be written in your Preferences.xml file for you
– The installation will finish and confirm “Claimed by: Your Username”
Now start PMS
Open PMS this one time by its LAN IP ( http://lan.ip.of.syno:32400/web )
This confirms everything is in sync again.
Once you’ve gotten to the dashboard and all is satisfied, you can open PMS anyway you want from that point forward.
Thank you!!!, i was browsing other articles and seen the reclaim token post and tried it, and its all working
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